Common use of COMPLAINTS/ APPEALS Clause in Contracts

COMPLAINTS/ APPEALS. 7.1 Procedure If you are unhappy with a decision that we have made or feel we have not fulfilled our obligations under this Agreement you should, in the first instance, discuss this with the Accommodation Office or the reception at Glasney Lodge. If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with the complaints procedure which can be reviewed at xxxxx://xxx.xxxxxx.xx.xx/documents/it-estates-and-campus-services-complaints- procedure-0. If you are unable to access this web link, please contact the Accommodation Office before Accepting this Agreement and we will send to you a copy of this document so that you can read it before Accepting this Agreement. 8.