Common use of COMPLAINTS HANDLING AND RESOLUTION Clause in Contracts

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten fifteen (1015) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off ContractAgreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Call- Off ContractAgreement, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 . Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off ContractAgreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off ContractAgreement, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 . Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five ([5) ] Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 complaint. Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under this Framework Agreement or a Call-Off ContractAgreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off ContractAgreement, the Supplier shall use its best endeavours to resolve the Complaint within ten ([10) ] Working Days and in so doing, shall deal with the Complaint complaint fully, expeditiously and fairly. 44.3 . Within two ([2) ] Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 37.1 The Supplier Provider shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure Bodies within five two (52) Working Days of becoming aware of that Complaint and such notice shall contain full details of the SupplierProvider's plans to resolve such Complaint. 44.2 37.2 Complaints to be addressed to the Authority via the contact details provided in Clause 36.3.1 above. 37.3 Without prejudice to any rights and remedies that a complainant may have at Law, including under this the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier Provider to take remedial action under the provisions of this the Framework Agreement or a Call-Off Contract, the Supplier Provider shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 37.4 Within two (2) Working Days of a request by the Authority, the Supplier Provider shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 42.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 42.2 Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under this Framework Agreement or a Call-Off ContractAgreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off ContractAgreement, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint complaint fully, expeditiously and fairly. 44.3 42.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 complaint. Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off ContractAgreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off ContractAgreement, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint complaint fully, expeditiously and fairly. 44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint complaint to the Authority, including details of steps taken to achieve its resolution. FRAMEWORK AGREEMENT MANAGEMENT The Parties shall manage this Framework Agreement in accordance with Schedule 14 (Framework Management).

COMPLAINTS HANDLING AND RESOLUTION. 44.1 45.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 45.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off ContractAgreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off ContractAgreement, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 45.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 . Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten fifteen (1015) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off ContractAgreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off ContractAgreement, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. 44.1 43.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 43.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 43.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.