COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 50 contracts
Samples: Courier Services Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 43.1 The Supplier shall notify provide the Authority notice in writing of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.
Appears in 17 contracts
Samples: Lenovo Technology, Government Procurement Service, And Solutions Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.
Appears in 13 contracts
Samples: Lease Agreement, Agreement, Lease Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 41.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
Appears in 9 contracts
Samples: Services Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 42.1 The Supplier shall notify the Authority of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.
Appears in 9 contracts
Samples: And Services Framework Agreement, And Services Framework Agreement, Goods and Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 7 contracts
Samples: Framework Agreement, Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 36.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure Bodies within five two (52) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 6 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 39.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 4 contracts
Samples: Framework Agreement, Framework Agreement, Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 43.1 The Supplier shall notify the Authority of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.
Appears in 2 contracts
Samples: Goods and Services Framework Agreement, Goods and Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 43.1The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 39.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are Bodies that have not been resolved by operation of within five (5) Working Days. The Supplier shall resolve all complaints in line with the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintprocedure.
Appears in 2 contracts
Samples: Insurance Services Framework Agreement, Insurance Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 41.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 43.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 42.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: data.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 43.1The Supplier shall notify provide the Authority notice in writing of any Complaints complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.
Appears in 1 contract
Samples: Government Procurement Service
COMPLAINTS HANDLING AND RESOLUTION. 44.1 20.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure Bodies within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: www.torbay.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 44.1 45.1 The Supplier shall notify the Authority of any Complaints made by Other the Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: data.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 44.1 21.1 The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure Customers within five (5) two Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 40.1The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.
Appears in 1 contract
Samples: data.gov.uk
COMPLAINTS HANDLING AND RESOLUTION. 44.1 The 44.1The Supplier shall notify the Authority of any Complaints complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint.
Appears in 1 contract
Samples: data.gov.uk