COMPLAINTS HANDLING AND RESOLUTION. 20.1 The Provider shall notify the Council of any Complaint made by Other Contracting Bodies within two Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint. 20.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Agreement or a Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Agreement or a Contract, the Provider shall use its best endeavours to resolve the Complaint within 10 Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
Appears in 3 contracts
Samples: Open Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 20.1 The Service Provider shall notify the Council Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Service Provider's plans to resolve such Complaint.
20.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Agreement or a Contract, and without prejudice to any obligation of the Service Provider to take remedial action under the provisions of the Agreement or a Contract, the Service Provider shall use its best endeavours to resolve the Complaint within 10 ten (10) Working Days and in so doing, doing shall deal with the Complaint fully, expeditiously and fairly.
Appears in 2 contracts
Samples: Dynamic Purchasing System Agreement, Dynamic Purchasing System Agreement for the Provision of Passenger Transport Services
COMPLAINTS HANDLING AND RESOLUTION. 20.1 19.1 The Provider shall notify the Council of any Complaint made by Other Contracting Bodies within two Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
20.2 19.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Agreement or a Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Agreement or a Contract, the Provider shall use its best endeavours to resolve the Complaint within 10 Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
Appears in 1 contract
Samples: Open Framework Agreement for the Provision of Homecare Services
