COMPLAINTS HANDLING AND RESOLUTION. 1The Supplier shall notify the Authority of any complaint made by Other Contracting Bodies, which is not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint.
Appears in 13 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 1The The Supplier shall notify the Authority of any complaint Complaints made by Other the Contracting Bodies, which is are not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint Complaint and such notice shall contain full details of the Supplier's ’s plans to resolve such complaintComplaint.
Appears in 9 contracts
Samples: Memorandum of Understanding, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 1The Supplier shall notify the Authority of any complaint complaints made by Other Contracting Bodies, which is are not resolved by operation of the Supplier’s usual complaints Complaints handling procedure within five (5) Working Days of becoming aware of that complaint Complaint and such notice shall contain full details of the Supplier's plans to resolve such complaintComplaint.
Appears in 7 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 1The The Supplier shall notify the Authority of any complaint Complaints made by Other the Contracting Bodies, which is are not resolved by operation of the Supplier’s 's usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint Complaint and such notice shall contain full details of the Supplier's plans to resolve such complaintComplaint.
Appears in 6 contracts
Samples: Framework Agreement, Framework Agreement, Legal Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 1The Supplier shall notify the Authority of any complaint Complaints made by Other Contracting Bodies, which is are not resolved by operation of the Supplier’s 's usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint Complaint and such notice shall contain full details of the Supplier's plans to resolve such complaintComplaint.
Appears in 3 contracts
Samples: Government Courier Services Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 1The The Supplier shall notify the Authority of any complaint Complaints made by Other the Contracting Bodies, which is Bodies that have not been resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice Days. The Supplier shall contain full details of resolve all complaints in line with the Supplier's plans to resolve such complaintusual complaints handling procedure.
Appears in 2 contracts
Samples: Insurance Services Framework Agreement, Insurance Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 1The Supplier shall notify the Authority of any complaint Complaints made by Other Contracting Bodies, which is are not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint Complaint and such notice shall contain full details of the Supplier's plans to resolve such complaintComplaint.
Appears in 1 contract
Samples: Hosting Services Agreement
COMPLAINTS HANDLING AND RESOLUTION. 1The The Supplier shall notify the Authority of any complaint made by Other Contracting Bodies, which is not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint.
Appears in 1 contract
COMPLAINTS HANDLING AND RESOLUTION. 1The Supplier shall notify provide the Authority notice in writing of any complaint made by Other Contracting Bodies, which is not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint.
Appears in 1 contract
COMPLAINTS HANDLING AND RESOLUTION. 1The Supplier shall notify the Authority of any complaint complaints made by Other Contracting Bodies, which is are not resolved by operation of the Supplier’s 's usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint.
Appears in 1 contract
Samples: Framework Agreement
