Common use of COMPLAINTS HANDLING AND RESOLUTION Clause in Contracts

COMPLAINTS HANDLING AND RESOLUTION. The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Agreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. The Supplier shall notify the Authority of any Complaints Complaint made by Other Contracting Bodies, which are is not resolved by operation of the Supplier's ’s usual complaints handling procedure within five ([5) ] Working Days of becoming aware of that Complaint complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaintcomplaint. Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under this Framework Agreement or a Call-Off Agreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten ([10) ] Working Days and in so doing, shall deal with the Complaint complaint fully, expeditiously and fairly. Within two ([2) ] Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off AgreementContract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off AgreementContract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

COMPLAINTS HANDLING AND RESOLUTION. The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off AgreementContract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off AgreementContract, the Supplier shall use its best endeavours to resolve the Complaint within ten fifteen (1015) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.