COMPLAINTS HANDLING AND RESOLUTION. 43.1 The Supplier shall provide the Authority notice in writing of any complaint made by Other Contracting Bodies, which is not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint. 43.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Agreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
Appears in 17 contracts
Samples: It Hardware and Solutions Framework Agreement, Framework Agreement, It Hardware and Solutions Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 43.1 42.1 The Supplier shall provide notify the Authority notice in writing of any complaint made by Other Contracting Bodies, which is not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint.
43.2 42.2 Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under this Framework Agreement or a Call-Off Agreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
Appears in 8 contracts
Samples: Goods and Services Framework Agreement, Goods and Services Framework Agreement, Goods and Services Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 43.1 The Supplier shall provide notify the Authority notice in writing of any complaint made by Other Contracting Bodies, which is not resolved by operation of the Supplier’s usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint.
43.2 Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under this Framework Agreement or a Call-Off Agreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
Appears in 2 contracts
Samples: Goods and Services Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 43.1 44.1 The Supplier shall provide notify the Authority notice in writing of any complaint Complaints made by Other Contracting Bodies, which is are not resolved by operation of the Supplier’s 's usual complaints handling procedure within five (5) Working Days of becoming aware of that complaint Complaint and such notice shall contain full details of the Supplier's plans to resolve such complaintComplaint.
43.2 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Agreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
Appears in 1 contract
