COMPLAINTS HANDLING PROCEDURE. Upon receipt of the Depositor's complaint, the Bank shall investigate and respond to the Depositor in good faith. If the Depositor does not accept such response, he/she may apply to the Financial Ombudsman Institution for mediation proceedings, or file a complaint with the competent authority.
Appears in 4 contracts
Samples: General Agreement for Deposits, General Agreement for Deposits, General Agreement for Deposits
COMPLAINTS HANDLING PROCEDURE. Upon receipt of the Depositor's complaint, the Bank shall investigate and respond to the Depositor in good faith. If the Depositor does not accept such response, he/she may apply to the Financial Ombudsman Institution for mediation proceedings, proceedings or application of ombudsman case or file a complaint with the competent authority.
Appears in 2 contracts
Samples: General Agreement for Deposits, General Agreement for Deposits
