Common use of COMPLAINTS HANDLING PROCEDURE Clause in Contracts

COMPLAINTS HANDLING PROCEDURE. 14.1 Either party shall notify the other party immediately on receiving a complaint from a Client which relates to the other party and provide them promptly with copies of any relevant information and documentation, the originals of which shall be retained by Both for at least three years from the date the complaint is received.

COMPLAINTS HANDLING PROCEDURE. 14.1 18.1 Either party shall notify the other party immediately on receiving a complaint from a Client which relates to the other party party’s Regulated Activities and provide them promptly with copies of any relevant information and documentation, the originals of which shall be retained by Both for at least three years from the date the complaint is received.

COMPLAINTS HANDLING PROCEDURE. 14.1 13.1 Either party shall notify the other party immediately on receiving a complaint from a Client which relates to the other party party’s regulated activities and provide them promptly with copies of any relevant information and documentation, the originals of which shall be retained by Both parties for at least three 3 years from the date the complaint is received.