Common use of Complaints; No Retaliation Clause in Contracts

Complaints; No Retaliation. Any individual who has a complaint about the AGO’s policies and procedures regarding HIPAA or HITECH or the AGO’s compliance with HIPAA or HITECH policies and procedures, may file a complaint with the AGO’s Privacy Officer, the Secretary of the U.S. Department of Health & Human Services, or other appropriate oversight agency. The AGO will not intimidate, threaten, coerce, discriminate against, or retaliate against an individual for filing a complaint regarding non-compliance with HIPAA or HITECH, assisting in an investigation, proceeding, or hearing, or for opposing any act or practice that the person believes in good faith is unlawful, so long as the manner of such opposition is reasonable and does not involve a disclosure of PHI in violation of the HIPAA Rules. If an individual wishes to file a complaint with the AGO, he or she should immediately be directed to the Privacy Officer. The Privacy Officer will investigate, attempt to resolve, and document the complaint and resolution of all privacy complaints as necessary. Documentation of this process will be retained for at least six years. If an individual wishes to file a complaint with the U.S. Department of Health & Human Services, he or she should immediately be directed to the Department’s website and given the following address and email address for the Department’s complaint department: Centralized Case Management Operations U.S. Department of Health & Human Services 000 Xxxxxxxxxxxx Xxxxxx, X.X. Room 509F HHH Bldg. Washington, D.C. 20201 XXXXxxxxxxxxx@xxx.xxx