Common use of Complaints Clause in Contracts

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 47 contracts

Sources: Standard Retail Agreement, Standard Retail Contract, Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 41 contracts

Sources: Energy Sale Agreement, Standard Retail Contract, Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 28 contracts

Sources: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract

Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 26 contracts

Sources: Deemed Standard Connection Contract, Deemed Standard Connection Contract, Deemed Standard Connection Contract

Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 16 contracts

Sources: Deemed Large Customer Connection Contract, Deemed Standard Connection Contract, Deemed Standard Connection Contract for Gas

Complaints. (a) If you have a complaint relating to the sale of energy by us to you, or this contract Contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published . (b) If you have a query, a complaint or dispute, contact us on our website133 466.

Appears in 3 contracts

Sources: Market Retail Contract, Market Retail Contract, Market Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution proceduresprocedures published on our website. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 3 contracts

Sources: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy electricity by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 3 contracts

Sources: Retail Electricity Supply Agreement, Retail Electricity Supply Agreement, Retail Electricity Supply Agreement

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 3 contracts

Sources: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website, by emailing us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.▇▇.

Appears in 3 contracts

Sources: Market Retail Contract, Market Retail Contract, Market Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 3 contracts

Sources: Standard Retail Contract, Deemed and Standing Terms and Conditions, Energy Sale Agreement

Complaints. If you have a complaint relating to the our sale to you of energy by us to youEnergy, or this contract the Agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published We will provide these to you on request, but you can easily find them on our website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.

Appears in 2 contracts

Sources: Energy Retail Agreement, Energy Retail Agreement

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you have a complaint, please refer to our standard complaints and dispute resolution procedures are published procedure on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇.

Appears in 2 contracts

Sources: Embedded Network Connection Contract, Embedded Network and Shared Services Connection Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures , which are published developed in accordance with the Australian Standard on our websiteComplaints Handling.

Appears in 2 contracts

Sources: Energy Sale Agreement, Energy Supply Agreement

Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 2 contracts

Sources: Distribution Agreement, Connection Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution These procedures are published on available from our websitewebsite or by contacting our customer service staff via phone ▇▇▇▇ ▇▇▇ ▇▇▇ or email: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇

Appears in 2 contracts

Sources: Retail Contract, Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our , our standard complaints and dispute resolution procedures are published on our websitewebsite – ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇.

Appears in 1 contract

Sources: Energy Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our our standard complaints and dispute resolution procedures are published on our website.

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract Contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 1 contract

Sources: Market Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you: (a) of the outcome of your complaint and the reasons for our decision; and

Appears in 1 contract

Sources: Standard Retail Energy Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generallygeneral- ly, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution resolu- tion procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 1 contract

Sources: Standing Offer Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 1 contract

Sources: Retail Energy Sale Agreement

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures proce- dures are published on our website.

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures are published on our website.and inform you:

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our websiteat ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇.

Appears in 1 contract

Sources: Energy Sale Agreement

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures , which are published on our website. If you have any questions, you can contact our customer service team.

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge youmaylodge a complaint with us in accordance with our standard complaints standardcomplaints and dispute resolution proceduresresolutionprocedures. Note: Our standard complaints standardcomplaints and dispute resolution procedures resolutionprocedures are published on our website.

Appears in 1 contract

Sources: Deemed Large Customer Connection Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution disputes procedures are published on our website.

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution disputes procedures are published on our website.

Appears in 1 contract

Sources: Standard Retail Contract

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇

Appears in 1 contract

Sources: Energy Sale Contract

Complaints. If you have a complaint relating to the sale of energy a utility by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

Appears in 1 contract

Sources: Utility Supply Agreement

Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you have a complaint, please refer to our standard complaints and dispute resolution procedures are published procedure on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇.

Appears in 1 contract

Sources: Embedded Network Connection and Ancillary Services Contract