Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 42 contracts
Samples: Standard Retail Agreement, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 40 contracts
Samples: Standard Retail Contract, Electricity Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 28 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 26 contracts
Samples: Deemed Standard Connection Contract, Deemed Standard Connection Contract, Deemed Standard Connection Contract
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 15 contracts
Samples: Deemed Standard Connection Contract, Deemed Standard Connection Contract for Gas, Deemed Distribution Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website, by emailing us at xxxxxxxxxx@xxxxxxxx.xxx.xx.
Appears in 3 contracts
Samples: Market Retail Contract, Market Retail Contract, Market Retail Contract
Complaints. If you have a complaint relating to the sale of energy electricity by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 3 contracts
Samples: Retail Electricity Supply Agreement, Retail Electricity Supply Agreement, Retail Electricity Supply Agreement
Complaints. (a) If you have a complaint relating to the sale of energy by us to you, or this contract Contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published .
(b) If you have a query, a complaint or dispute, contact us on our website133 466.
Appears in 3 contracts
Samples: Market Retail Contract, Market Retail Contract, Market Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution proceduresprocedures published on our website. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 3 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 3 contracts
Samples: Standard Retail Contract, Deemed and Standing Terms and Conditions, Energy Sale Agreement
Complaints. If you have a complaint relating to the our sale to you of energy by us to youEnergy, or this contract the Agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published We will provide these to you on request, but you can easily find them on our website: xxx.XxxXxxxXxxxxx.xxx.
Appears in 2 contracts
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 2 contracts
Samples: Distribution Agreement, Connection Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 2 contracts
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you have a complaint, please refer to our standard complaints and dispute resolution procedures are published procedure on our websitewebsite xxx.xxxxxxxxxxxxxxx.xxx.xx.
Appears in 2 contracts
Samples: Embedded Network Connection Contract, Embedded Network and Shared Services Connection Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures , which are published developed in accordance with the Australian Standard on our websiteComplaints Handling.
Appears in 2 contracts
Samples: Energy Supply Agreement, Energy Sale Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution These procedures are published on available from our website.website or by contacting our customer service staff via phone 0000 000 000 or email: xxxxxxx@xxxxxxxxxxxxx.xxx.xx
Appears in 2 contracts
Samples: Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy a utility by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Samples: Utility Supply Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generallygeneral- ly, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution resolu- tion procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Samples: Standing Offer Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.website xxx.xxxxxxxxxxx.xxx
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and
Appears in 1 contract
Samples: Standard Retail Energy Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract Contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Samples: Market Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.website xxx.xxxxxxxxxxxxxxx.xxx.xx
Appears in 1 contract
Samples: Energy Sale Contract
Complaints. (a) If you have a complaint relating to the sale of energy by us to you, or this contract Agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published which can be found on our website.website [xxx.xxxxx.xxx.xx] or requested from us by contacting [1300 689 866]
(b) If you have a query, a complaint or dispute, contact us on xxxxxxx@xxxxx.xxx.xx or call us at 0000 000 000
Appears in 1 contract
Samples: Market Retail Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution disputes procedures are published on our website.
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you have a complaint, please refer to our standard complaints and dispute resolution procedures are published procedure on our websitewebsite xxx.xxxxxxxxxxxxxx.xxx.xx.
Appears in 1 contract
Samples: Embedded Network Connection and Ancillary Services Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our websiteat xxx.xxxxxxxxxxx.xxx.xx.
Appears in 1 contract
Samples: Energy Sale Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures proce- dures are published on our website.
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures are published on our website.and inform you:
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures , which are published on our website. If you have any questions, you can contact our customer service team.
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution disputes procedures are published on our website.
Appears in 1 contract
Samples: Standard Retail Contract
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge youmaylodge a complaint with us in accordance with our standard complaints standardcomplaints and dispute resolution proceduresresolutionprocedures. Note: Our standard complaints standardcomplaints and dispute resolution procedures resolutionprocedures are published on our website.
Appears in 1 contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Samples: Retail Energy Sale Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our , our standard complaints and dispute resolution procedures are published on our websitewebsite β xxx.xxxxxxxxxxxxxx.xxx.xx/xxxxxx.
Appears in 1 contract
Samples: Energy Retail Contract