Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 47 contracts
Sources: Standard Retail Agreement, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 41 contracts
Sources: Energy Sale Agreement, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 28 contracts
Sources: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 26 contracts
Sources: Deemed Standard Connection Contract, Deemed Standard Connection Contract, Deemed Standard Connection Contract
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 16 contracts
Sources: Deemed Large Customer Connection Contract, Deemed Standard Connection Contract, Deemed Standard Connection Contract for Gas
Complaints. (a) If you have a complaint relating to the sale of energy by us to you, or this contract Contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published .
(b) If you have a query, a complaint or dispute, contact us on our website133 466.
Appears in 3 contracts
Sources: Market Retail Contract, Market Retail Contract, Market Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution proceduresprocedures published on our website. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 3 contracts
Sources: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy electricity by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 3 contracts
Sources: Retail Electricity Supply Agreement, Retail Electricity Supply Agreement, Retail Electricity Supply Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 3 contracts
Sources: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website, by emailing us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.▇▇.
Appears in 3 contracts
Sources: Market Retail Contract, Market Retail Contract, Market Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 3 contracts
Sources: Standard Retail Contract, Deemed and Standing Terms and Conditions, Energy Sale Agreement
Complaints. If you have a complaint relating to the our sale to you of energy by us to youEnergy, or this contract the Agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published We will provide these to you on request, but you can easily find them on our website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Appears in 2 contracts
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you have a complaint, please refer to our standard complaints and dispute resolution procedures are published procedure on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇.
Appears in 2 contracts
Sources: Embedded Network Connection Contract, Embedded Network and Shared Services Connection Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures , which are published developed in accordance with the Australian Standard on our websiteComplaints Handling.
Appears in 2 contracts
Sources: Energy Sale Agreement, Energy Supply Agreement
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 2 contracts
Sources: Distribution Agreement, Connection Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution These procedures are published on available from our websitewebsite or by contacting our customer service staff via phone ▇▇▇▇ ▇▇▇ ▇▇▇ or email: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇
Appears in 2 contracts
Sources: Retail Contract, Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our , our standard complaints and dispute resolution procedures are published on our websitewebsite – ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇.
Appears in 1 contract
Sources: Energy Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract Contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Sources: Market Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and
Appears in 1 contract
Sources: Standard Retail Energy Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generallygeneral- ly, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution resolu- tion procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Sources: Standing Offer Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Sources: Retail Energy Sale Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures proce- dures are published on our website.
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures are published on our website.and inform you:
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our websiteat ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇.
Appears in 1 contract
Sources: Energy Sale Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures , which are published on our website. If you have any questions, you can contact our customer service team.
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale supply of energy by us to youthe premises, or this contract generally, you may lodge youmaylodge a complaint with us in accordance with our standard complaints standardcomplaints and dispute resolution proceduresresolutionprocedures. Note: Our standard complaints standardcomplaints and dispute resolution procedures resolutionprocedures are published on our website.
Appears in 1 contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution disputes procedures are published on our website.
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution disputes procedures are published on our website.
Appears in 1 contract
Sources: Standard Retail Contract
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇
Appears in 1 contract
Sources: Energy Sale Contract
Complaints. If you have a complaint relating to the sale of energy a utility by us to you, or this contract agreement generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
Appears in 1 contract
Sources: Utility Supply Agreement
Complaints. If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our If you have a complaint, please refer to our standard complaints and dispute resolution procedures are published procedure on our websitewebsite ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇.
Appears in 1 contract
Sources: Embedded Network Connection and Ancillary Services Contract