Common use of Complaints Clause in Contracts

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) at ▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇ Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇– ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@.▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is always our intention to provide you with the highest possible level of customer service at all timesservice. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More Service(FOS).More information is available on request or on their website website. ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇@▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) ▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇ Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇ ▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at mk:▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇, at the above address • By telephone on ▇▇▇▇▇ -▇▇▇ ▇-▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇– ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@.▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager Manager, ▇▇▇ ▇▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇@▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) ▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇ Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇Mr ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇@▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇Mr ▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇– ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail email at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-www.financial- ▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) address Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to for the attention of the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail e−mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-−▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇@▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) ▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇- ▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, However we recognise that things can go wrong occasionally and if this occurs, occurs we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇Manager: ▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to for the attention of the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service Servi ce (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to for the attention of the Complaints Manager ▇▇▇to: Twenty Seven Group Ltd t/as Arma Insurance ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Court Farm Chertsey KT16 0AD • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇Manager, ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ / ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our Abergavenny office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service Servi ce (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Complaints will be handled by our Principal, Fiveways Insurance Consultants Ltd. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ (Managing Director) • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇@▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our Principals office (see above below for address) ▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇ Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-- ▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇Manager, ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) office; ▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ 5AD Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇Mrs ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇@▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇@▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-- ▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇Manager, ▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇ • By e-mail at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) office; 2nd Floor, Meridian House, Steam Mill Street, ▇▇▇▇▇▇▇ CH3 5AD Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further details will be supplied at the time of responding to your complaint.

Complaints. It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so: • In writing to the Complaints Manager ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ • By telephone on ▇▇▇▇▇ ▇▇▇ ▇▇▇▇ • By e-mail at ▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ • In person by visiting our office (see above for address) Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Further details will be supplied at the time of responding to your complaint.