COMPLIMENTS, COMMENTS AND CONCERNS Sample Clauses

COMPLIMENTS, COMMENTS AND CONCERNS. WE WOULD LIKE TO HEAR FROM YOU IF YOU: ⮚ are happy with the service we provide and would like to complement our staff and our students; ⮚ have any suggestions about how we can improve the quality of our provision; ⮚ have a complaint or concern. All complaints will be taken seriously and given full and proper consideration. EXPRESSING APPROVAL When things go well, it is very helpful if parents express their approval. Maintenance of high levels of staff commitment, morale and motivation are essential to the provision of the best education for your child. Positive feedback really helps. To express your approval, you can write, telephone, e-mail or speak personally to the Head of Year or the Headteacher. Your words will be appreciated. EXPRESSING CONCERNS We are committed to providing a high quality service for your child. Sometimes things may seem to go wrong which may lead you to express concerns. Any concerns should be raised with the Head of Year or the Headteacher in the first instance. If the Headteacher considers it appropriate another member of staff may be asked to respond because they have a particular responsibility or are familiar with the circumstances that have caused you concern. We hope that this would be sufficient to resolve the difficulty.
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Related to COMPLIMENTS, COMMENTS AND CONCERNS

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