Common use of Component Capacity Management Clause in Contracts

Component Capacity Management. Service Provider is responsible for Component Capacity Management (the management of the performance and capacity of the components comprising the Services). Service Provider’s responsibilities include the following: 1. The management, control and prediction of the performance, utilization and capacity of individual IT components within the Service. 2. Ensure that all components within the IT infrastructure that have finite resource are monitored and measured, and that the collected data is recorded, analyzed and reported. 3. Use automated tools to manage thresholds of all components. 4. Ensure that situations where service targets are breached or threatened by component usage or performance are rapidly identified, and cost-effective actions to reduce or avoid their potential impact are implemented. 5. Maintain an understanding of the capacity and utilization of each of the IT components that Service Provider manages, including hardware, software licenses, and voice and data circuits. 6. As necessary to provide optimum resource usage (hardware, software, circuits, etc) in the delivery of the Services, install hardware and software monitors, properly configure those monitors, and collect the resultant data. 7. Upon request, estimate the resource and utilization effects of planned changes. 8. Respond in an effective manner and within designated timeframes to Incidents and Problems that are caused by a lack of resource or an inefficient use of a resource. 9. Proactively identify components that are susceptible to failure, and recommend cost- effective solutions for DIR’s and DIR Customers’ consideration and possible approval; including performance improvement expectations. 10. Upgrade, remove, or add capacity as otherwise necessary to meet DIR and DIR Customer requirements, or proactively recommend capacity changes where Service Provider is not financially responsible for a specific component.

Component Capacity Management. The Service Provider is responsible for Component Capacity Management (the management of the performance and capacity of the components comprising the Services). Service Provider’s Provider responsibilities include the followinginclude: Service Provider responsibilities include: 1. The management, control and prediction of the performance, utilization and capacity of individual IT technology components within the Service. 2. Ensure that all components within the IT infrastructure that have finite resource are monitored and measured, and that the collected data is recorded, analyzed and reported. 3. Use automated tools to manage thresholds of all components. 4. Ensure that situations where service targets are breached or threatened by component usage or performance are rapidly identified, and cost-effective actions to reduce or avoid their potential impact are implemented. 5. Maintain an understanding of the capacity and utilization of each of the IT components that the Service Provider manages, including hardware, software licenses, and voice and data circuits. 6. As necessary to provide optimum resource usage (hardware, software, circuits, etc) in the delivery of the Services, install hardware and software monitors, properly configure those monitors, and collect the resultant data. 7. Upon request, estimate the resource and utilization effects of planned changes. 8. Respond within designated timeframes in an effective manner and within designated timeframes to Incidents and Problems that are caused by a lack of resource or an inefficient use of a resource. 9. Proactively identify components that are susceptible to failure, and recommend cost- effective solutions for DIR’s and DIR Customers’ consideration and possible approval; including performance improvement expectations. 10. Upgrade, remove, or add capacity as otherwise necessary to meet DIR and DIR Customer requirements, or proactively recommend capacity changes where Service Provider is not financially responsible for a specific component.