Common use of CONSUMER SERVICE NUMBER Clause in Contracts

CONSUMER SERVICE NUMBER. Licensee shall have the obligation to use and promote and a nonexclusive right to make use of a toll free national consumer service number designated by Licensor (the "Consumer Service Number") as a toll free service to Licensee's customers and prospective customers in the Licensed Territory, to use the 1-800-CELL ONE Xxxx and marks associated therewith and to pay an annual fee to Licensor described in Section V.E. and in accordance with the following terms and conditions: (a) Licensor will, from time to time, establish and maintain a national consumer service telephone number, operated twenty-four hours a day, seven days a week. Currently the number established by Licensor is 1-800-CELL ONE (0-000-000-0000). Licensee shall arrange with a long distance carrier (the "Long Distance Carrier") for a network-based routing system to cause such calls to the Consumer Service Number from customers and prospective customers of Licensee in the Licensed Territory (including customers of Licensee roaming from the Licensed Territory) to be automatically (i) routed to Licensee, or to a designated center as further described below or (ii) provided with a prerecorded intercept announcement or (iii) routed as may be required pursuant to Section IV.J.3. or any agreement entered into by Licensee pursuant thereto. All arrangements necessary for the routing of calls to Licensee or the delivery of prerecorded intercept announcements shall be made between Licensee and the Long Distance Carrier. In no event will Licensor route calls made to the Consumer Service Number to Licensee, or cause any such calls to be so routed. It is anticipated that Licensee will provide customers and prospective customers calling the Consumer Service Number with assistance, information and/or promotional literature in response to inquiries concerning such matters as activation, suspension or disconnection of service, service plans, promotions, billing, pricing, roaming, dialing instructions, access numbers, feature codes, the locations, hours of operation and telephone numbers of offices, authorized repair facilities and sources for batteries, parts and accessories, and such other matters as may be set forth in the 800 Number Supplement (hereinafter defined). (b) Licensor will provide Licensee with a supplement to Exhibit E (the Quality Standards) and the Guide to Quality Operations (collectively, the "800 Number Supplement"), containing requirements and suggestions for the operation of the Consumer Service Number program, including the services which Licensee must have the capability of offering during various times to callers to the Consumer Service Number which are routed to the Licensee by the Long Distance Carrier, and other materials as Licensor deems appropriate. Licensor may from time to time, in its discretion, issue additional supplements, modifications and additions to the Guide to Quality Operations or the 800 Number Supplement. Licensor may, in its discretion, expand or introduce new features to the Consumer Service Number program and may afford Licensee the opportunity to participate therein by executing an addendum to this Agreement or other suitable document. (c) From time to time, at its sole election, Licensor may select and designate a substitute telephone number to serve as the Consumer Service Number and Licensee shall take such steps as shall be necessary to utilize such substituted number in place of the prior telephone number serving as the Consumer Service Number and shall cease any use of such prior number in accordance with any schedule reasonably promulgated by Licensor with regard thereto. 2. Licensee shall establish and maintain adequate staffing and telephone capacity in relation to the subscriber base and call volume of the Licensed Territory, in order to promptly and adequately receive and respond to calls routed to Licensee through the Consumer Service Number; provided however, that Licensee may establish a centralized location with such capabilities to serve multiple markets for which Licensee has entered into a License Agreement with Licensor, if applicable. Licensee agrees that it will not impose any airtime charges or other charges upon the caller for calls made to the Consumer Service Number, whether such calls are made by customers, prospective customers, roamers or otherwise. Licensee shall cause its billing department or, if applicable, use its best efforts to cause each of its billing companies or providers of Primary Services, to nonrate calls to the Consumer Service Number made from the Licensed Territory, and to delete any per diem roaming fees if calls from the Licensed Territory to the Consumer Service Number are the only roamer calls made during the twenty-four hour daily billing period. Licensee shall offer credit card roaming capability for its customers, with respect to the Licensed Territory, for the purpose of allowing call processing for customers with validation problems when the serving switch in the home market is not accessible. 3. Within thirty (30) days of the Effective Date of this License Agreement, Licensee shall make appropriate arrangements with the Long Distance Carrier for the routing of calls to the Licensed Territory and, in conjunction therewith, shall be providing service to customers and prospective customers in accordance with the Quality Standards and the Guide to Quality Operations (including the 800 Number Supplement) twenty four hours a day, three hundred sixty-five days a year. Licensee may phase in such customer service operations over a period not to exceed six (6) months following the Effective Date hereof, but within (30) days after the Effective Date of this Agreement, Licensee shall, at a minimum, promptly accept and fully respond to all calls routed to Licensee through the Consumer Service Number from 8:00 a.m. to 6:00 p.m., local time, Monday through Friday, excluding national holidays. During such times, the calls routed to the Licensed Territory by the Long Distance Carrier must be handled by Licensee's own or contracted service personnel (other than answering services) unless other arrangements satisfactory to Licensor are made, and the various types of callers (customers, roamers, prospects, etc.) must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement). Outside of such times, (i) Licensee has the option of handling the calls with its own or contracted service personnel (other than answering services), arranging for other licensees in good standing of the Marks to handle the calls, arranging for third parties acceptable to Licensor to handle the calls, or arranging for the calls to be answered by an automated voice response system, with live operator backup preferred (although a response system with the capability for the caller to leave a recorded message will be acceptable); and (ii) not later than six (6) complete calendar months following the Effective Date of this License Agreement, such callers must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement) for such times. 4. Licensee shall at its own expense include the Consumer Service Number in Licensee's telephone directory listings for the Licensed Territory, including "White Pages" and "Yellow Pages" listings (under "Cellular Telephones", "Mobile Telephones," "Radiotelephones" or other category denoting telecommunications services and equipment, as appropriate), and in Licensee's promotional and marketing materials. Licensee agrees to actively promote the Consumer Service Number in the Licensed Territory, but may also utilize its own toll free numbers or other numbers in the Licensed Territory.

CONSUMER SERVICE NUMBER. Licensee shall have the obligation to use and promote and a nonexclusive right to make use of a toll free national consumer service number designated by Licensor (the "Consumer Service Number") ). as a toll free service to Licensee's customers and prospective customers in the Licensed Territory, to use the 1-800-CELL ONE Xxxx and marks associated therewith and to pay an annual fee to Licensor described in Section V.E. and in accordance with the following terms and conditions: (a) Licensor will, from time to time, establish and maintain a national consumer service telephone number, operated twenty-four hours a day, seven days a week. Currently the number established by Licensor is 1-800-CELL ONE (0-000-000-0000). Licensee shall arrange with a long distance carrier (the "Long Distance Carrier") for a network-based routing system to cause such calls to the Consumer Service Number from customers and prospective customers prospective.customers of Licensee in ii; the Licensed Territory (including customers of Licensee roaming from the Licensed Territory) to be automatically (i) routed to Licensee, or to a designated center as further described below or (ii) provided with a prerecorded intercept announcement or (iii) routed as may be required pursuant to Section IV.J.3. or any agreement entered into by Licensee pursuant thereto. All arrangements necessary for the routing of calls to Licensee or the delivery of prerecorded intercept announcements shall be made between Licensee and the Long Distance Carrier. In no event will Licensor route calls made to the Consumer Service Number to Licensee, or cause any such calls to be so routed. It is anticipated that mat Licensee will provide customers and prospective customers calling the Consumer Service Number with assistance, information and/or promotional literature in response to inquiries concerning such matters as activation, suspension or disconnection of service, service plans, promotions, billing, pricing, roaming, dialing instructions, access numbers, feature codes, the locations, hours of operation and telephone numbers of offices, authorized repair facilities and sources for batteries, parts and accessories, and such other matters as may be set forth in the 800 Number Supplement (hereinafter defined). (b) Licensor will provide Licensee with a supplement to Exhibit E (the Quality Standards) and the Guide to Quality Operations (collectively, the "800 Number Supplement"), containing requirements and suggestions for the operation of the Consumer Service Number program, including the services which Licensee must have the capability of offering during various times to callers to the Consumer Service Number which are routed to the Licensee by the Long Distance Carrier, and other materials as Licensor deems appropriate. Licensor may from time to time, in its discretion, issue additional supplements, modifications and additions to the Guide to Quality Operations or the 800 Number Supplement. Licensor may, in its discretion, expand or introduce new features to the Consumer Service Number program and may afford Licensee the opportunity to participate therein by executing an addendum to this Agreement or other suitable document. (c) From time to time, at its sole election, Licensor may select and designate a substitute telephone number to serve as the Consumer Service Number and Licensee shall take such steps as shall be necessary to utilize such substituted number in place of the prior telephone number serving as the Consumer Service Number and shall cease any use of such prior number in accordance with any schedule reasonably promulgated by Licensor with regard thereto. 2. Licensee shall establish and maintain adequate staffing and telephone capacity in relation to the subscriber base and call volume of the Licensed Territory, in order to promptly and adequately receive and respond to calls routed to Licensee through the Consumer Service Number; provided however, that Licensee may establish a centralized location with such capabilities to serve multiple markets for which Licensee has entered into a License Agreement with Licensor, if applicable. Licensee agrees that it will not impose any airtime charges or other charges upon the caller for calls made to the Consumer Service Number, whether such calls are made by customers, prospective customers, roamers or otherwise. Licensee shall cause its billing department or, if applicable, use its best efforts to cause each of its billing companies or providers of Primary Services, to nonrate calls to the Consumer Service Number made from the Licensed Territory, and to delete any per diem roaming fees if calls from the Licensed Territory to the Consumer Service Number are the only roamer calls made during the twenty-four hour daily billing period. Licensee shall offer credit card roaming capability for its customers, with respect to the Licensed Territory, for the purpose of allowing call processing for customers with validation problems when the serving switch in the home market is not accessible. 3. Within thirty (30) days of the Effective Date of this License Agreement, Licensee shall make appropriate arrangements with the Long Distance Carrier for the routing of calls to the Licensed Territory and, in conjunction therewith, shall be providing service to customers and prospective customers in accordance with the Quality Standards and the Guide to Quality Operations (including the 800 Number Supplement) twenty four hours a day, three hundred sixty-five days a year. Licensee may phase in such customer service operations over a period not to exceed six (6) months following the Effective Date hereof, but within (30) days after the Effective Date of this Agreement, Licensee shall, at a minimum, promptly accept and fully respond to all calls routed to Licensee through the Consumer Service Number from 8:00 a.m. to 6:00 p.m., local timexxx;, Monday through Friday, excluding national holidays. During such times, the calls routed to the Licensed Territory by the Long Distance Carrier must be handled by Licensee's own or contracted service personnel (other than answering services) unless other arrangements satisfactory to Licensor are made, and the various types of callers (customers, roamers, prospects, etc.) must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement). Outside of such times, (i) Licensee has the option of handling the calls with its own or contracted service personnel (other than answering services), arranging for other licensees in good standing of the Marks to handle the calls, arranging for third parties acceptable to Licensor to handle the calls, or arranging for the calls to be answered by an automated voice response system, with live operator backup preferred (although a response system with the capability for the caller to leave a recorded message will be acceptable); and (ii) not later than six (6) complete calendar months following the Effective Date of this License Agreement, ; such callers must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement) for such times. 4. Licensee shall at its own expense include the Consumer Service Number in Licensee's telephone directory listings for the Licensed Territory, including "White Pages" and "Yellow Pages" listings (under "Cellular Telephones", "Mobile Telephones," "Radiotelephones" or other category denoting telecommunications services and equipment, as appropriate), and in Licensee's promotional and marketing materials. Licensee agrees to actively promote the Consumer Service Number in the Licensed Territory, but may also utilize its own toll free numbers or other numbers in the Licensed Territory.

CONSUMER SERVICE NUMBER. Licensee shall have the obligation to use and promote and a nonexclusive right to make use of a toll free national consumer service number designated by Licensor (the "Consumer Service Number") ). as a toll free service to Licensee's customers and prospective customers in the Licensed Territory, to use the 1-800-CELL ONE Xxxx and marks associated therewith and to pay an annual fee to Licensor described in Section V.E. and in accordance with the following terms and conditions: (a) Licensor will, from time to time, establish and maintain a national consumer service telephone number, operated twenty-four hours a day, seven days a week. Currently the number established by Licensor is 1-800-CELL ONE (0-000-000-0000). Licensee shall arrange with a long distance carrier (the "Long Distance Carrier") for a network-based routing system to cause such calls to the Consumer Service Number from customers and prospective prospective/customers of Licensee in the Licensed Territory (including customers of Licensee roaming from the Licensed Territory) to be automatically (i) routed to Licensee, or to a designated center as further described below or (ii) provided with a prerecorded intercept announcement or (iii) routed as may be required pursuant to Section IV.J.3. or any agreement entered into by Licensee pursuant thereto. All arrangements necessary for the routing of calls to Licensee or the delivery of prerecorded intercept announcements shall be made between Licensee and the Long Distance Carrier. In no event will Licensor route calls made to the Consumer Service Number to Licensee, or cause any such calls to be so routed. It is anticipated that Licensee will provide customers and prospective customers calling the Consumer Service Number with assistance, information and/or promotional literature in response to inquiries concerning such matters as activation, suspension or disconnection of service, service plans, promotions, billing, pricing, roaming, dialing instructions, access numbers, feature codes, the locations, hours of operation and telephone numbers of offices, authorized repair facilities and sources for batteries, parts and accessories, and such other matters as may be set forth in the 800 Number Supplement (hereinafter defined). (b) Licensor will provide Licensee with a supplement to Exhibit E (the Quality Standards) and the Guide to Quality Operations (collectively, the "800 Number Supplement"), containing requirements and suggestions for the operation of the Consumer Service Number program, including the services which Licensee must have the capability of offering during various times to callers to the Consumer Service Number which are routed to the Licensee by the Long Distance Carrier, and other materials as Licensor deems appropriate. Licensor may from time to time, in its discretion, issue additional supplements, modifications and additions to the Guide to Quality Operations or the 800 Number Supplement. Licensor may, in its discretion, expand or introduce new features to the Consumer Service Number program and may afford Licensee the opportunity to participate therein by executing an addendum to this Agreement or other suitable document. (c) From time to time, at its sole election, Licensor may select and designate a substitute telephone number to serve as the Consumer Service Number and Licensee shall take such steps as shall be necessary to utilize such substituted number in place of the prior telephone number serving as the Consumer Service Number and shall cease any use of such prior number in accordance with any schedule reasonably promulgated by Licensor with regard thereto. 2. Licensee shall establish and maintain adequate staffing and telephone capacity in relation to the subscriber base and call volume of the Licensed Territory, in order to promptly and adequately receive and respond to calls routed to Licensee through the Consumer Service Number; provided however, that Licensee may establish a centralized location with such capabilities to serve multiple markets for which Licensee has entered into a License Agreement with Licensor, if applicable. Licensee agrees that it will not impose any airtime charges or other charges upon the caller for calls made to the Consumer Service Number, whether such calls are made by customers, prospective customers, roamers or otherwise. Licensee shall cause its billing department or, if applicable, use its best efforts to cause each of its billing companies or providers of Primary Services, to nonrate calls to the Consumer Service Number made from the Licensed Territory, and to delete any per diem roaming fees if calls from the Licensed Territory to the Consumer Service Number are the only roamer calls made during the twenty-four hour daily billing period. Licensee shall offer credit card roaming capability for its customers, with respect to the Licensed Territory, for the purpose of allowing call processing for customers with validation problems when the serving switch in the home market is not accessible. 3. Within thirty (30) days of the Effective Date of this License Agreement, Licensee shall make appropriate arrangements with the Long Distance Carrier for the routing of calls to the Licensed Territory and, in conjunction therewith, shall be providing service to customers and prospective customers in accordance with the Quality Standards and the Guide to Quality Operations (including the 800 Number Supplement) twenty four hours a day, three hundred sixty-five days a year. Licensee may phase in such customer service operations over a period not to exceed six (6) months following the Effective Date hereof, but within (30) days after the Effective Date of this Agreement, Licensee shall, at a minimum, promptly accept and fully respond to all calls routed to Licensee through the Consumer Service Number from 8:00 a.m. to 6:00 p.m., local time, Monday through Friday, excluding national holidays. During such times, the calls routed to the Licensed Territory by the Long Distance Carrier must be handled by Licensee's own or contracted service personnel (other than answering services) unless other arrangements satisfactory to Licensor are made, and the various types of callers (customers, roamers, prospects, etc.) must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement). Outside of such times, (i) Licensee has the option of handling the calls with its own or contracted service personnel (other than answering services), arranging for other licensees in good standing of the Marks to handle the calls, arranging for third parties acceptable to Licensor to handle the calls, or arranging for the calls to be answered by an automated voice response system, with live operator backup preferred (although a response system with the capability for the caller to leave a recorded message will be acceptable); and (ii) not later than six (6) complete calendar months following the Effective Date of this License Agreement, such callers must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement) for such times. 4. Licensee shall at its own expense include the Consumer Service Number in Licensee's telephone directory listings for the Licensed Territory, including "White Pages" and "Yellow Pages" listings (under "Cellular Telephones", "Mobile Telephones," "Radiotelephones" or other category denoting telecommunications services and equipment, as appropriate), and in Licensee's promotional and marketing materials. Licensee agrees to actively promote the Consumer Service Number in the Licensed Territory, but may also utilize its own toll free numbers or other numbers in the Licensed Territory.

CONSUMER SERVICE NUMBER. Licensee shall have the obligation to use and promote and a nonexclusive right to make use of a toll free national consumer service number designated by Licensor (the "Consumer Service Number") as a toll free service to Licensee's customers and prospective customers in the Licensed Territory, to use the 1-800-CELL ONE Xxxx and marks associated therewith and to pay an annual fee to Licensor described in Section V.E. and in accordance with the following terms and conditions: (a) Licensor will, from time to time, establish and maintain a national consumer service telephone number, operated twenty-four hours a day, seven days a week. Currently the number established by Licensor is 1-800-800 CELL ONE (0-000-000 000-0000). Licensee shall arrange with a long distance carrier (the "Long Distance Carrier") for a network-based routing system to cause such calls to the Consumer Service Number from customers and prospective customers of Licensee in the Licensed Territory (including customers of Licensee roaming from the Licensed Territory) to be automatically (i) routed to Licensee, or to a designated center as further described below or (ii) provided with a prerecorded intercept announcement or (iii) routed as may be required pursuant to Section IV.J.3. or any agreement entered into by Licensee pursuant thereto. All arrangements necessary for the routing of calls to Licensee or the delivery of prerecorded intercept announcements shall be made between Licensee and the Long Distance Carrier. In no event will Licensor route calls made to the Consumer Service Number to Licensee, or cause any such calls to be so routed. It is anticipated that Licensee will provide customers and prospective customers calling the Consumer Service Number with assistance, information and/or promotional literature in response to inquiries concerning such matters as activation, suspension or disconnection of service, service plans, promotions, billing, pricing, roaming, dialing instructions, access numbers, feature codes, the locations, hours of operation and telephone numbers of offices, authorized repair facilities and sources for batteries, parts and accessories, and such other matters as may be set forth in the 800 Number Supplement (hereinafter defined). (b) Licensor will provide Licensee with a supplement to Exhibit E (the Quality Standards) and the Guide to Quality Operations (collectively, the "800 Number Supplement"), containing requirements and suggestions for the operation of the Consumer Service Number program, including the services which Licensee must have the capability of offering during various times to callers to the Consumer Service Number which are routed to the Licensee by the Long Distance Carrier, and other materials as Licensor deems appropriate. Licensor may from time to time, in its discretion, issue additional supplements, modifications and additions to the Guide to Quality Operations or the 800 Number Supplement. Licensor may, in its discretion, expand or introduce new features to the Consumer Service Number program and may afford Licensee the opportunity to participate therein by executing an addendum to this Agreement or other suitable document. (c) From time to time, at its sole election, Licensor may select and designate a substitute telephone number to serve as the Consumer Service Number and Licensee shall take such steps as shall be necessary to utilize such substituted number in place of the prior telephone number serving as the Consumer Service Number and shall cease any use of such prior number in accordance with any schedule reasonably promulgated by Licensor with regard thereto. 2. Licensee shall establish and maintain adequate staffing and telephone capacity in relation to the subscriber base and call volume of the Licensed Territory, in order to promptly and adequately receive and respond to calls routed to Licensee through the Consumer Service Number; provided however, that Licensee may establish a centralized location with such capabilities to serve multiple markets for which Licensee has entered into a License Agreement with Licensor, if applicable. Licensee agrees that it will not impose any airtime charges or other charges upon the caller for calls made to the Consumer Service Number, whether such calls are made by customers, prospective customers, roamers or otherwise. Licensee shall cause its billing department or, if applicable, use its best efforts to cause each of its billing companies or providers of Primary Services, to nonrate calls to the Consumer Service Number made from the Licensed Territory, and to delete any per diem roaming fees if calls from the Licensed Territory to the Consumer Service Number are the only roamer calls made during the twenty-four hour daily billing period. Licensee shall offer credit card roaming capability for its customers, with respect to the Licensed Territory, for the purpose of allowing call processing for customers with validation problems when the serving switch in the home market is not accessible. 3. Within thirty (30) days of the Effective Date of this License Agreement, Licensee shall make appropriate arrangements with the Long Distance Carrier for the routing of calls to the Licensed Territory and, in conjunction therewith, shall be providing service to customers and prospective customers in accordance with the Quality Standards and the Guide to Quality Operations (including the 800 Number Supplement) twenty four hours a day, three hundred sixty-five days a year. Licensee may phase in such customer service operations over a period not to exceed six (6) months following the Effective Date hereof, but within (30) days after the Effective Date of this Agreement, Licensee shall, at a minimum, promptly accept and fully respond to all calls routed to Licensee through the Consumer Service Number from 8:00 a.m. to 6:00 p.m., local time, Monday through Friday, excluding national holidays. During such times, the calls routed to the Licensed Territory by the Long Distance Carrier must be handled by Licensee's own or contracted service personnel (other than answering services) unless other arrangements satisfactory to Licensor are made, and the various types of callers (customers, roamers, prospects, etc.) must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement). Outside of such times, (i) Licensee has the option of handling the calls with its own or contracted service personnel (other than answering services), arranging for other licensees in good standing of the Marks to handle the calls, arranging for third parties acceptable to Licensor to handle the calls, or arranging for the calls to be answered by an automated voice response system, with live operator backup preferred (although a response system with the capability for the caller to leave a recorded message will be acceptable); and (ii) not later than six (6) complete calendar months following the Effective Date of this License Agreement, such callers must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement) for such times. 4. Licensee shall at its own expense include the Consumer Service Number in Licensee's telephone directory listings for the Licensed Territory, including "White Pages" and "Yellow Pages" listings (under "Cellular Telephones", "Mobile Telephones," "Radiotelephones" or other category denoting telecommunications services and equipment, as appropriate), and in Licensee's promotional and marketing materials. Licensee agrees to actively promote the Consumer Service Number in the Licensed Territory, but may also utilize its own toll free numbers or other numbers in the Licensed Territory.listings

CONSUMER SERVICE NUMBER. Licensee shall have the obligation to use and promote and a nonexclusive right to make use of a toll free national consumer service number designated by Licensor (the "Consumer Service Number") ). as a toll free service to Licensee's customers and prospective customers in the Licensed Territory, to use the 1-800-CELL ONE Xxxx and marks associated therewith and to pay an annual fee to Licensor described in Section V.E. and in accordance with the following terms and conditions: (a) Licensor will, from time to time, establish and maintain a national consumer service telephone number, operated twenty-four hours a day, seven days a week. Currently the number established by Licensor is 1-800-CELL ONE (0-000-000-0000). Licensee shall arrange with a long distance carrier (the "Long Distance Carrier") for a network-based routing system to cause such calls to the Consumer Service Number from customers and prospective customers prospective.customers of Licensee in in; the Licensed Territory (including customers of Licensee roaming from the Licensed Territory) to be automatically (i) routed to Licensee, or to a designated center as further described below or (ii) provided with a prerecorded intercept announcement or (iii) routed as may be required pursuant to Section IV.J.3. or any agreement entered into by Licensee pursuant thereto. All arrangements necessary for the routing of calls to Licensee or the delivery of prerecorded intercept announcements shall be made between Licensee and the Long Distance Carrier. In no event will Licensor route calls made to the Consumer Service Number to Licensee, or cause any such calls to be so routed. It is anticipated that Licensee will provide customers and prospective customers calling the Consumer Service Number with assistance, information and/or promotional literature in response to inquiries concerning such matters as activation, suspension or disconnection of service, service plans, promotions, billing, pricing, roaming, dialing instructions, access numbers, feature codes, the locations, hours of operation and telephone numbers of offices, authorized repair facilities and sources for batteries, parts and accessories, and such other matters as may be set forth in the 800 Number Supplement (hereinafter defined). (b) Licensor will provide Licensee with a supplement to Exhibit E (the Quality Standards) and the Guide to Quality Operations (collectively, the "800 Number Supplement"), containing requirements and suggestions for the operation of the Consumer Service Number program, including the services which Licensee must have the capability of offering during various times to callers to the Consumer Service Number which are routed to the Licensee by the Long Distance Carrier, and other materials as Licensor deems appropriate. Licensor may from time to time, in its discretion, issue additional supplements, modifications and additions to the Guide to Quality Operations or the 800 Number Supplement. Licensor may, in its discretion, expand or introduce new features to the Consumer Service Number program and may afford Licensee the opportunity to participate therein by executing an addendum to this Agreement or other suitable document. (c) From time to time, at its sole election, Licensor may select and designate a substitute telephone number to serve as the Consumer Service Number and Licensee shall take such steps as shall be necessary to utilize such substituted number in place of the prior telephone number serving as the Consumer Service Number and shall cease any use of such prior number in accordance with any schedule reasonably promulgated by Licensor with regard thereto. 2. Licensee shall establish and maintain adequate staffing and telephone capacity in relation to the subscriber base and call volume of the Licensed Territory, in order to promptly and adequately receive and respond to calls routed to Licensee through the Consumer Service Number; provided however, that Licensee may establish a centralized location with such capabilities to serve multiple markets for which Licensee has entered into a License Agreement with Licensor, if applicable. Licensee agrees that it will not impose any airtime charges or other charges upon the caller for calls made to the Consumer Service Number, whether such calls are made by customers, prospective customers, roamers or otherwise. Licensee shall cause its billing department or, if applicable, use its best efforts to cause each of its billing companies or providers of Primary Services, to nonrate calls to the Consumer Service Number made from the Licensed Territory, and to delete any per diem roaming fees if calls from the Licensed Territory to the Consumer Service Number are the only roamer calls made during the twenty-four hour daily billing period. Licensee shall offer credit card roaming capability for its customers, with respect to the Licensed Territory, for the purpose of allowing call processing for customers with validation problems when the serving switch in the home market is not accessible. 3. Within thirty (30) days of the Effective Date of this License Agreement, Licensee shall make appropriate arrangements with the Long Distance Carrier for the routing of calls to the Licensed Territory and, in conjunction therewith, shall be providing service to customers and prospective customers in accordance with the Quality Standards and the Guide to Quality Operations (including the 800 Number Supplement) twenty four hours a day, three hundred sixty-five days a year. Licensee may phase in such customer service operations over a period not to exceed six (6) months following the Effective Date hereof, but within (30) days after the Effective Date of this Agreement, Licensee shall, at a minimum, promptly accept and fully respond to all calls routed to Licensee through the Consumer Service Number from 8:00 a.m. to 6:00 p.m., local time, Monday through Friday, excluding national holidays. During such times, the calls routed to the Licensed Territory by the Long Distance Carrier must be handled by Licensee's own or contracted service personnel (other than answering services) unless other arrangements satisfactory to Licensor are made, and the various types of callers (customers, roamers, prospects, etc.) must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement). Outside of such times, (i) Licensee has the option of handling the calls with its own or contracted service personnel (other than answering services), arranging for other licensees in good standing of the Marks to handle the calls, arranging for third parties acceptable to Licensor to handle the calls, or arranging for the calls to be answered by an automated voice response system, with live operator backup preferred (although a response system with the capability for the caller to leave a recorded message will be acceptable); and (ii) not later than six (6) complete calendar months following the Effective Date of this License Agreement, ; such callers must be provided with service respecting at least those categories as set forth in the Guide to Quality Operations (including the 800 Number Supplement) for such times. 4. Licensee shall at its own expense include the Consumer Service Number in Licensee's telephone directory listings for the Licensed Territory, including "White Pages" and "Yellow Pages" listings (under "Cellular Telephones", "Mobile Telephones," "Radiotelephones" or other category denoting telecommunications services and equipment, as appropriate), and in Licensee's promotional and marketing materials. Licensee agrees to actively promote the Consumer Service Number in the Licensed Territory, but may also utilize its own toll free numbers or other numbers in the Licensed Territory.