Contacting Entrust Sample Clauses

Contacting Entrust. To receive the Support under Section 2 (a) or (b) above, the Customer must contact Entrust by calling or faxing Entrust’s Customer Support Center at the numbers stated on the Cover Sheet. Entrust’s Customer Support Center is staffed 24 hours per day, 7 days per week, 365 days per year. The Customer Support Center will direct the Customer’s call to the appropriate Entrust support personnel, depending upon Entrust’s determination of the nature of the problem the Customer is experiencing with the Covered Software. Entrust will acknowledge requests for support within one business day of its receipt of Customer’s request for support.

Contacting Entrust. To request the Software Maintenance Services described in Section 7.1 (a) and (b), Customer must contact Entrust by calling or emailing Entrust’s Customer Support Center. Entrust’s Customer Support Center is staffed 24 hours per day, 7 days per week, 365 days per year. Entrust will acknowledge requests for support as soon as possible given the time of the request but in any event within 1 Business Day of its receipt of Customer’s request for support. Entrust’s Customer Support Center will direct the Customer’s inquiry to the appropriate Entrust support personnel, depending upon the nature of the problem the Customer is experiencing with the software, for response during Technical Support Hours.