Common use of Contacts and Hours of Operation Clause in Contracts

Contacts and Hours of Operation. The following Contacts information may be updated and republished anytime by either party upon written notice to the other. Changes will not be maintained within this SLA document. Please notify AT&T of changes at: [*****]. AT&T Hours of Operation Role Phone/Email Mobility Network Operations Center (MNOC) 24 x 7 x 365 Incident Management and Emergency Maintenance [*****] [*****] Mobility External Partner Management 8:00 am – 5:00 pm PT Monday – Friday Incident Root Cause Analysis, Performance Reports and Tier 2 Support [*****] Mobility Change Management 8:00 am – 5:00 pm PT Monday – Friday Maintenance Notification – all maintenance [*****] Licensor Hours of Operation Role Phone/Email TeleNav Operations NOC # 24 x 7 x 365 Initial Contact, issue reporting. [*****] Xxxx Xxxxxx – IT Admin Xxxxx Xxxx – Network Admin 24 x 7 x 365 Emergency Escalation [*****] [*****] Simon Ma – Director IT 24 x 7 x 365 All Issues, Escalation, and notifications [*****] office [*****] mobile [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement CONFIDENTIAL TREATMENT Licensor Service Level Agreement – Product Manager Contact Information Attention: Simon Ma Title: Director IT Address: 0000 Xxxxx Xx City, State Zip Sunnyvale, CA, 94086 E-mail Address: [*****] Phone Number: [*****] Fax Number: [*****] [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 50 AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement EXAMPLE A The following examples are provided as a template to use for Incident Notification (“Examples A”), Root Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). When communicating with AT&T, please include in the Subject field of the email, one of the following:

Contacts and Hours of Operation. The following Contacts information may be updated and republished anytime by either party upon written notice to the other. Changes will not be maintained within this SLA document. Please notify AT&T Cingular of changes at: [*****]. AT&T * Cingular Hours of Operation Role Phone/Email Mobility Network NSD National Operations Center (MNOC) 24 x 7 x 365 Incident Management and Emergency Maintenance [*****] [*****] Mobility * MMS External Partner Management Ops 8:00 am – 5:00 pm PT Monday – Friday Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support [*****] Mobility * Change Management 8:00 am – 5:00 pm PT Monday – Friday Maintenance Notification – all maintenance [*** *****] Licensor Hours of Operation Role Phone/Email TeleNav Operations NOC # 24 x 7 x 365 Initial Contact, issue reporting. [*****] Xxxx Xxxxxx – IT Admin Xxxxx Xxxx – Network Admin 24 x 7 x 365 Emergency Escalation [*****] [*****] Simon Ma – Director IT 24 x 7 x 365 All Issues, EscalationThis redacted material has been omitted pursuant to a request for confidential treatment, and notifications [*****] office [*****] mobile [*****] Certain portions denoted with an asterisk have the material has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has Escalation Level Organization Name Phone Number and Email Address Hours of Operation Response Time Level 1 Network Operations Center Customer Help Desk *** 24/7/365 *** Level 2 Network Operations Center *** *** Business Hours *** Level 3 Production *** *** Business Hours *** Technical Developer Support MOTRICITY will respond within one business day to all CINGULAR developer support inquires. Developer Care Support & Escalation Process: • Developer contacts the Cingular developer Forum. If the issue is specific to Motricity and cannot be resolved by Cingular it is escalated to tier 2 at MOTRICITY via email or and a ticket ID is issued. • If issue is resolved, close ticket. • If upon thorough investigation, issue cannot be resolved at tier 2, the issue is escalated to Motricity Engineering or Systems resource as appropriate. Issue ownership is maintained by Content & Developer Services representative to preserve developer relationship. • Upon resolution, close ticket. • At any time, developers can reopen closed tickets and process is resumed at the point in which it was closed or escalated. Content Qualification & Review Timeline requirements for Content Qualification and Review will be split into two sections for requirements. The first will be described as the time required having Content launch ready. The second is to have the launch ready Content fully available to Subscribers for purchasing. Time to Launch Ready - The MOTRICITY process for testing and launching applications once they have been requested with respect submitted shall conform to the omitted portions. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement CONFIDENTIAL TREATMENT Licensor Service Level Agreement – Product Manager Contact Information Attentionfollowing timeline requirements: Simon Ma Title: Director IT Address: 0000 Xxxxx Xx City, State Zip Sunnyvale, CA, 94086 E-mail Address: [Content Provider Type Time to launch ready From a Trusted Content Provider *** From untrusted Content Provider *** *****] Phone Number: [*****] Fax Number: [*****] [*****] Certain portions denoted with an asterisk have This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Securities and Exchange Commission. Confidential treatment A Trusted Content Provider is defined as one who has an established relationship with Motricity as a Content provider. This relationship is characterized as one where the Content provider has: • Taken the Motricity prescribed training on Content onboarding, or has been requested with respect providing Content for a period of *** or more and has met the detailed Content quality guidelines detailed in the trusted partner program. A Trusted Content Provider undergoes less invasive testing of Content which has been submitted for launch Motricity will continue to make reasonable efforts to continue moving Content providers from untrusted to Trusted Content Provider. This will be accomplished via training and technical support as detailed in this document. Time to Availability in Production - Motricity shall also make improvements in the omitted portions. 50 AT&T Proprietary (Internal Use Only) Not software platform and process such that Content which is launch ready can be deployed and made available to Subscribers within a certain time as follows: Date Launch Time Requirements By July 6, 2006 Release 2.0, Real-time Content Management, Phase 1: All Content ready for use or disclosure outside the AT&T companies except under written agreement EXAMPLE A The following examples are provided as a template launch into production shall be available for Subscribers to use for Incident Notification (“Examples A”), Root Cause Analysis (“Examples B”discover and purchase within 6 hours – based on reasonable import volume from Content provider(s) and Maintenance Requests (“Examples C”). When communicating with AT&T, please include in the Subject field excluding any global caching delays outside of the emailMotricity’s Span of Control. By February 28, one 2007 Release 2.0, Real-time Content Management, Phase 2: All Content ready for launch into production shall be available for Subscribers to discover and purchase within 2 hours after deployment (Real-time Content Management) – based on reasonable import volume from Content provider(s) and excluding any global cashing delays outside of the following:Motricity’s Span of Control. Service Credits