Software Support and Maintenance. NSB will use its commercially reasonable efforts to provide the following Software Support and Maintenance Services:
5.1.1 Support and assistance on technical operation issues and application support to Client’s head office designates as it pertains to the Hosted Applications, and direct to Client’s store personnel for the Store Software, during the Maintenance Period. Such support may be provided using remote access to either Client’s desktops, registers or to the Hosted Applications. All Software problem reports will be acknowledged by NSB by reference number. NSB will attempt to generate a correction by modifying the NSB Software, where applicable, and incorporating the modifications in the next Software Release to obviate or mitigate the effect of the defect and to use its commercially reasonable efforts to ensure that the owner of any Third Party Software provides a correction to the Third Party Software, where the problem is, in NSB’s opinion, in the Third Party Software. Metropark USA September 21, 2005
5.1.2 Respond to Client’s inquiries pertaining to all Software procedural queries that are not covered in either the available NSB documentation or associated training.
5.1.3 Fault diagnosis and, where possible, recommendations for corrections, subject to the limitations which may be imposed by contractual restrictions of any Third Party, following the reporting of any Software problem by Client. NSB shall use commercially reasonable efforts to commence investigation of the problem within the Initial Response Time as defined in Schedule “C” to this Agreement. Diagnosis and resolution of operational problems will generally be carried out remotely.
5.1.4 NSB shall apply fixes, maintenance releases and new releases to a hosted test environment. Client shall perform regression testing of the fixes, maintenance releases and new releases. Client has thirty days (30) from the date on which it is notified by NSB that the fix, maintenance release or new release has been applied to notify NSB in writing of any issues. Failure by Client to notify NSB in writing within such period shall be construed as deemed acceptance and NSB shall have sole discretion to apply said fixes, maintenance releases and new releases to the live production environment. Notwithstanding the foregoing, fixes may be applied directly to the live production environment where NSB deems that to do so would be appropriate under the circumstances.
5.1.5 Provide to Client new releases to the NS...
Software Support and Maintenance. Upon acceptance of Your order CSS agrees to provide Software support and maintenance to You pursuant to the terms and conditions set forth herein.
Software Support and Maintenance. Vaioni is unable to provide any support for hardware/component failure associated with customer provided servers. It is the customer's responsibility to arrange on-site maintenance cover, through manufacturers, third party or own staff provision. All customer provided hardware must be fitted into the rack space using a correct manufacturer's rack mounting kit or mounted on shelves. Equipment not complying will be removed. The customer accepts sole responsibility for the installation of third party software. It is the customer's responsibility to ensure that they are in possession of valid licences for all software used on their collocated server. Vaioni is unable to provide technical support for third party applications. The customer is responsible for any conflicts that third party software installation may cause. If Vaioni is asked to provide any intervention to resolve conflict issues then a charge will be made at the company's standard consultancy rate of £100 per hour. Additional charges may apply for operations carried out by third parties. The customer will have physical access to their server by prior appointment only. All appointments for physical access to collocated servers must be made by emailing xxxxxxx@xxxxxx.xxx or via telephone to 0000 000 0000. Vaioni Service Level Agreement – IP Transit Vaioni warrants that its supply of access to the Internet shall be available at a level not less than 99.95% per month - the “Standard Service Level Guarantee”. The SLA shall only apply to the bandwidth Services. Notification of Outage and Service Interruption Events - as part of an additional Service Level Agreement:
Software Support and Maintenance. Subject to the <<Software Support Terms>> and the <<Terms and Conditions>>, both appearing below, TRITAN will provide the Software Support and Maintenance Services (“Software Support Services”) for the Software incorporated in the Solutions as identified in the applicable Order.
Software Support and Maintenance. Subject to payment by Customer of all applicable fees, Keysight will provide Support and Maintenance for the License Term during Service Hours. Keysight will provide such Support and Maintenance only for the most recent release of the Software and for earlier releases of the Software for six (6) months from the date of issue of the immediately subsequent release.
Software Support and Maintenance. Upon acceptance of Your order CSS agrees to provide Software support and maintenance to You pursuant to the terms and conditions set forth herein. If not explicitly indicated in the Order Form, the latest available production version is shipped. • Unlimited priority technical support via the built-in OSD (Online Support Desk) and Email - xxxx-xxxxxxx@xxxxxxxx-xx.xxx; • Major, minor, and patch releases of the applications to stay current with the best technology during the subscription period; • Guaranteed response time - no longer than 2 business days from the time a technical request has been submitted; • Priority response to technical support requests by (a) senior technical support representative(s) • Email and OSD notification of software updates, including fixes, and documentation updates • Priority response to error reports.
Software Support and Maintenance. 3.1 Sof tware Maintenance. TCP will provide 24/7 Support to Client via both telephone and electronic mail. Client may report an Issue during Standard Support Hours by calling 888 -973- 6030 or any time by emailing xxxxxxx@Xxxxxxx.xxx. TCP shall use commercially reasonable efforts to maintain the Software so that it operates without Issues. Software maintenance includes the Software features that TCP makes generally available to its Client base during the applicable Term. These Software features, include Updates to the Software.
3.2 Sof tware Support. Support Services include:
3.2.1 Information gathering and analysis of Software to identify Issues;
3.2.2 Chat, email, or telephone consultation regarding the use and operation of the Software that does not rise to the level of training;
3.2.3 Configuration changes for the Software;
3.2.4 Repair or replacement of open-source software with functionally equivalent software; and
3.2.5 Issue correction in accordance with the Support Response Time Goals below.
Software Support and Maintenance. FATHOM shall offer on-going maintenance and support for the provided software-as-a-service for the Term and shall include the following:
Software Support and Maintenance. MOTRICITY shall be responsible for performing Software support and maintenance, as more fully set out in Appendix 1.2 or the applicable SOW.
Software Support and Maintenance. You are responsible for the installation of any third party software on your dedicated server. It is also your responsibility to ensure that you are in possession of valid licenses for all software used on your dedicated server with the exception of the operating system supplied with your server. UDomain is unable to provide technical support for third party applications. If UDomain is asked to provide any support to resolve conflict issues then we will charge our standard consultancy rate of HK$500 per hour with a minimum charge HK$2000.
