Software Support and Maintenance. Vaioni is unable to provide any support for hardware/component failure associated with customer provided servers. It is the customer's responsibility to arrange on-site maintenance cover, through manufacturers, third party or own staff provision. All customer provided hardware must be fitted into the rack space using a correct manufacturer's rack mounting kit or mounted on shelves. Equipment not complying will be removed. The customer accepts sole responsibility for the installation of third party software. It is the customer's responsibility to ensure that they are in possession of valid licences for all software used on their collocated server. Vaioni is unable to provide technical support for third party applications. The customer is responsible for any conflicts that third party software installation may cause. If Vaioni is asked to provide any intervention to resolve conflict issues then a charge will be made at the company's standard consultancy rate of £100 per hour. Additional charges may apply for operations carried out by third parties. Access to Colocation space The customer will have physical access to their server by prior appointment only. All appointments for physical access to collocated servers must be made by emailing xxxxxxx@xxxxxx.xxx or via telephone to 0000 000 0000. Vaioni Service Level Agreement – IP Transit Network Service Level Agreement for Bandwidth Vaioni warrants that its supply of access to the Internet shall be available at a level not less than 99.95% per month - the “Standard Service Level Guarantee”. The SLA shall only apply to the bandwidth Services. Notification of Outage and Service Interruption Events - as part of an additional Service Level Agreement:
Software Support and Maintenance. NSB will provide the following Software Support and Maintenance Services:
Software Support and Maintenance. Subject to the <<Software Support Terms>> and the <<Terms and Conditions>>, both appearing below, TRITAN will provide the Software Support and Maintenance Services (“Software Support Services”) for the Software incorporated in the Solutions as identified in the applicable Order.
Software Support and Maintenance a) Subject to payment by Customer of all applicable fees, Keysight will provide Support and Maintenance for the License Term during Service Hours. Keysight will provide such Support and Maintenance only for the most recent release of the Software and for earlier releases of the Software for six (6) months from the date of issue of the immediately subsequent release.
Software Support and Maintenance. 3.1 Sof tware Maintenance. TCP will provide 24/7 Support to Client via both telephone and electronic mail. Client may report an Issue during Standard Support Hours by emailing xxxxxxxxxxxx@xxxxxxxxxxx.xxx. TCP shall use commercially reasonable efforts to maintain the Software to operate without Issues. Software maintenance includes the Software features that TCP makes generally available to its Client base during the applicable Term. These Software features include Updates to the Software.
Software Support and Maintenance. 39.1 As part of the Software support and maintenance services, Licensor will maintain the Products in an operable condition according to the specifications contained in the technical manuals and as outlined in the LOC, General RFP No. 3423 and the Licensor’s Proposals in response thereto. Licensor shall provide Licensee with Enhancements to the Software as they are made generally available from time to time. Notwithstanding any other provisions of this Agreement, Licensor shall provide support only with respect to the then-current generally available version of the Software.
Software Support and Maintenance. Upon acceptance of Your order CSS agrees to provide Software support and maintenance to You pursuant to the terms and conditions set forth herein. Support: technical support is provided via the Online Support Desk (“OSD”), a tool integrated with the Software. The current version and the immediately preceding version of the Software is supported. The Support delivery is contingent upon proper use of the Software. You agree to cooperate with CSS and provide the required information, resources and consents that CSS may require to perform the support services. Maintenance: each license shall be sold with the annual maintenance and support (“AMS”) included. Maintenance comprises the delivery of Software upgrades, updates or patches as CSS makes them generally available from time to time. New Software versions are delivered electronically and are also available as downloads from the CSS website. Any such improvements or modifications become part of the Software for all purposes of this Agreement. Maintenace and Support Waiver: AMS waiver request should be sent to CSS in writing. CSS shall have sole discretion to grant or deny a waiver. Service Level Agreements: Personal and Educational license Support & Maintenance: CSS will undertake commercially reasonable efforts to resolve the issues reported by the End-User. However, there is no obligation or guidance on the priority and time of issue resolution. If not explicitly indicated in the Order Form, the latest available production version is shipped. Corporate License Premium Annual Maintenance & Support (“AMS”): • Unlimited priority technical support via the built-in OSD (Online Support Desk) and Email - xxxx-xxxxxxx@xxxxxxxx-xx.xxx; • Major, minor, and patch releases of the applications to stay current with the best technology during the subscription period; • Guaranteed response time - no longer than 2 business days from the time a technical request has been submitted; • Priority response to technical support requests by (a) senior technical support representative(s) • Email and OSD notification of software updates, including fixes, and documentation updates • Priority response to error reports.
Software Support and Maintenance. IBM shall provide support for all Systems Software. IBM will be responsible for performing the problem determination, applying maintenance fixes and coordinating third party maintenance providers. IBM will provide Systems Software maintenance and support as set forth in this Transaction Document. Included in such responsibilities, IBM shall:
Software Support and Maintenance. MOTRICITY shall be responsible for performing Software support and maintenance, as more fully set out in Appendix 1.2 or the applicable SOW.
Software Support and Maintenance. Upon acceptance of Your order CSS agrees to provide Software support and maintenance to You pursuant to the terms and conditions set forth herein. Support: technical support is provided via the Online Support Desk (“OSD”), a tool integrated with the Software. The current version and the immediately preceding version of the Software is supported. The Support delivery is contingent upon proper use of the Software. You agree to cooperate with CSS and provide the required information, resources and consents that CSS may require to perform the support services.
