Cooling Off. 5.1 You can cancel this Agreement during the 10 Business Day cooling off period (even though you agreed to or accepted it). 5.2 The cooling off period starts on the later of: 5.2.1 the first Business Day after the Acceptance Date; 5.2.2 if you accept this Agreement over the phone, the first Business Day after the day on which we give you an Agreement Document; and 5.2.3 the day on which you receive our Disclosure Statement. 5.3 To cancel, you must notify us of your intention to cancel by telephone or in writing. Our contact information is set out in the Important Details, and in our bills.
Appears in 5 contracts
Samples: Market Retail Contract, Market Retail Contract, Market Retail Contract
Cooling Off. 5.1 You can cancel this Agreement during the 10 Business Day cooling off period (even though you agreed to or accepted it)period.
5.2 The cooling off period starts on the later of:
5.2.1 the first Business Day after the Acceptance Date;
5.2.2 if you accept this Agreement the offer set out in your Electricity Plan over the phonetelephone, the first Business Day after the day on which we give you an Agreement DocumentDocument in accordance with clause 3.3; and
5.2.3 the day on which you receive our Disclosure Statement.
5.3 To cancel, you must must:
5.3.1 notify us by telephone of your intention to cancel; or
5.3.2 complete and post or email to us the cancellation notice provided to you with this Agreement.
5.4 You can cancel by telephone the Agreement during the cooling off period even though you have signed this Agreement or in writing. Our contact information is set out in agreed to it over the Important Details, and in our billsphone or online.
Appears in 2 contracts
Samples: Electricity Retail Agreement, Electricity Retail Agreement
Cooling Off. 5.1 You can cancel this the Agreement during the 10 Business Day cooling off period (even though you agreed to or accepted it)period.
5.2 The cooling off period starts on the later of:
5.2.1 the first Business Day after the Acceptance Date;
5.2.2 if you accept this Agreement the offer set out in your Energy Plan verbally over the phonetelephone, the first Business Day after the day on which we give you an Agreement DocumentDocument in accordance with clause 3.3; and
5.2.3 the day on which you receive our Disclosure Statement.
5.3 To cancel, you must must:
5.3.1 notify us by telephone of your intention to cancel; or
5.3.2 complete and post or email to us the cancellation notice provided to you with the Agreement.
5.4 You can cancel by telephone the Agreement during the cooling off period even though you have signed the Agreement or in writing. Our contact information is set out in agreed to it over the Important Details, and in our billsphone or online.
Appears in 2 contracts
Cooling Off. 5.1 a) You can cancel this Agreement during the 10 Business Day cooling cooling-off period (even though you agreed to or accepted it).
5.2 The cooling off period period, which starts on the later ofBusiness Day after:
5.2.1 the first Business Day after the Acceptance Date;
5.2.2 if you accept this Agreement over the phone, the first Business Day after i. the day on which we give you an Agreement Documentaccepted our offer; andor
5.2.3 ii. the day on which we gave you receive a copy of the Agreement together with our Disclosure Statementdisclosure statement, whichever is later.
5.3 b) To cancelcancel the Agreement during the cooling-off period, either call us or return the withdrawal notice provided to you must notify us of your intention to cancel by telephone or in writing. Our contact information is set out in the Important Details, and in our billswith these terms.
Appears in 2 contracts
Cooling Off. 5.1 You can cancel this Agreement during the 10 Business Day cooling off period (even though you agreed to or accepted it).
5.2 The cooling off period starts on the later ofof the first Business Day after:
5.2.1 the first Business Day after the Acceptance Agreement Date;; and
5.2.2 if you accept this Agreement over the phone, the first Business Day after the day on which we give you an Agreement Document; and
5.2.3 the day on which you receive our Document and Disclosure Statement.
5.3 To cancel, you must notify us of your intention to cancel by telephone or in writing. Our contact information is set out in the Important Details, this Agreement and in our bills.
Appears in 2 contracts
Samples: Electricity Market Retail Contract, Electricity Market Retail Contract
Cooling Off. 5.1 You can cancel this Agreement during the 10 Business Day cooling off period (even though you agreed to or accepted it).
5.2 The cooling off period starts on the later of:
5.2.1 the first Business Day after the Acceptance Agreement Date;
5.2.2 if you accept this Agreement over the phone, the first Business Day after the day on which we give you an Agreement Document; and
5.2.3 the day on which you receive our Disclosure Statement.
5.3 To cancel, you must notify us of your intention to cancel by telephone or in writing. Our contact information is set out in the Important Details, and in our bills.
5.4 A record of your withdrawal will be recorded and retained for at least 2 years.
Appears in 1 contract
Samples: Electricity Market Retail Contract