Common use of Core M&O Services in Scope Clause in Contracts

Core M&O Services in Scope. Contractor shall provide Core M&O Services in the following categories as they solely pertain to the Managed Applications in Table 1. Each of Core M&O Services in Scope in Table 2 below are defined in Exhibit 1 to this Attachment A in more detail, with one or more detailed requirements which are expressed as the responsibility of Contractor: Table 2 – Core M&O Services in Scope FUNCTIONAL AREAS AND SUB-AREAS Application Maintenance and Operation Services • Managed Application Support • Corrective and Emergency Maintenance • Preventive Maintenance • Adaptive Maintenance • Application Maintenance Tuning • Application Quality Assurance • Existing Interface and Existing Integration Support • Database Administration and Support • Configuration Management • Production Schedule Services • Backup and Recovery Services • Middleware Support Services • Performance and Capacity Planning and Management • Maintenance Services • Patch Management Services • Release Services Availability Management Capacity Management DBMS and Clusterware Services Disaster Recovery Enterprise Content Management Escalation Management Event Management/Monitoring Identity and Access Management Knowledge Management MDM and ACCESS Integration Services Release Management Request Services • Service Desk Services • Service Desk Support • IT Service Management (ITSM) Services • Incident Management Services • Problem Management Services • Change Management Services • Service Requests Security Services Service Asset and Configuration Management Siebel Services Transition Services

Core M&O Services in Scope. Contractor shall provide Core M&O Services in the following categories as they solely pertain to the Managed Applications in Table 1. Each of Core M&O Services in Scope in Table 2 below are defined in Exhibit 1 to this Attachment A in more detail, with one or more detailed requirements which are expressed as the responsibility of Contractor: Table 2 – Core M&O Services in Scope FUNCTIONAL AREAS AND SUB-AREAS Application Maintenance and Operation Services •  Managed Application Support •  Corrective and Emergency Maintenance •  Preventive Maintenance •  Adaptive Maintenance •  Application Maintenance Tuning •  Application Quality Assurance •  Existing Interface and Existing Integration Support •  Database Administration and Support •  Configuration Management •  Production Schedule Services •  Backup and Recovery Services •  Middleware Support Services •  Performance and Capacity Planning and Management •  Maintenance Services •  Patch Management Services •  Release Services Availability Management Capacity Management DBMS and Clusterware Services Disaster Recovery Enterprise Content Management Escalation Management Event Management/Monitoring Identity and Access Management Knowledge Management MDM and ACCESS Integration Services Release Management Request Services •  Service Desk Services •  Service Desk Support •  IT Service Management (ITSM) Services •  Incident Management Services •  Problem Management Services •  Change Management Services •  Service Requests Security Services Service Asset and Configuration Management Siebel Services Transition Services

Core M&O Services in Scope. Contractor shall provide Core M&O Services in the following categories as they solely pertain to the Managed Applications in Table 1. Each of Core M&O Services in Scope in Table 2 below are defined in Exhibit 1 to this Attachment A in more detail, with one or more detailed requirements which are expressed as the responsibility of Contractor: Table 2 – Core M&O Services in Scope FUNCTIONAL AREAS AND SUB-AREAS Application Maintenance and Operation Services •  Managed Application Support •  Corrective and Emergency Maintenance •  Preventive Maintenance •  Adaptive Maintenance •  Application Maintenance Tuning •  Application Quality Assurance •  Existing Interface and Existing Integration Support •  Database Administration and Support •  Configuration Management •  Production Schedule Services •  Backup and Recovery Services •  Middleware Support Services •  Performance and Capacity Planning and Management •  Maintenance Services •  Patch Management Services •  Release Services Availability Management Capacity Management DBMS and Clusterware Services Disaster Recovery Enterprise Content Management Escalation Management Event Management/Monitoring Identity and Access Management Knowledge Management MDM and ACCESS Integration Services Release Management Request Services •  Service Desk Services •  Service Desk Support •  IT Service Management (ITSM) Services •  Incident Management Services •  Problem Management Services •  Change Management Services •  Service Requests Security Services Service Asset and Configuration Management Siebel Services Transition Services

Core M&O Services in Scope. Contractor shall provide Core M&O Services in the following categories as they solely pertain to the Managed Applications in Table 1. Each of Core M&O Services in Scope in Table 2 below are defined in Exhibit 1 to this Attachment A in more detail, with one or more detailed requirements which are expressed as the responsibility of Contractor: Table 2 – Core M&O Services in Scope FUNCTIONAL AREAS AND SUB-AREAS Application Maintenance and Operation Services • Managed Application Support • Corrective and Emergency Maintenance • Preventive Maintenance • Adaptive Maintenance • Application Maintenance Tuning • Application Quality Assurance • Existing Interface and Existing Integration Support • Database Administration and Support • Configuration Management • Production Schedule Services • Backup and Recovery Services • Middleware Support Services • Performance and Capacity Planning and Management • Maintenance Services • Patch Management Services • Release Services Availability Management Capacity Management DBMS and Clusterware Services Disaster Recovery Enterprise Content Management Escalation Management Event Management/Monitoring Identity and Access Management Knowledge Management MDM and ACCESS Integration Services Release Management Request Services • Service Desk Services • Service Desk Support • IT Service Management (ITSM) Services • Incident Management Services • Problem Management Services • Change Management Services • Service Requests Security Services Service Asset and Configuration Management Siebel Services Transition Services