Credit Application Structure. For any calendar month in which Xxxxxxx fails to meet any one of the Service Level Standards stated in this document, the credit structure listed above will be applied to the corresponding net billing MRC for the specific connection(s) for E-Line EVC) affected by the Hard Outage(s) or Service Issue(s). The total of all credits within any one month is limited to a maximum of one hundred percent (100%) of the MRC for the specific connection of E-Line EVC affected. Credits for Hard Outages are determined based on Eligible Hard Outage Minutes. Customer may claim the MTTR Service Level Standard credit in addition to the E-Line EVC Availability Service Level Standard credit in a given calendar month. Customer can request Verizon to check all of the standard Service Level Standard commitments when requesting credits in any given month. All credits will be provided at the billing account number level in one lump sum, as opposed to each individual E-Line EVC connection under multiple BANs. Credits do not apply to Local Access or backhaul charges. The appropriate amount will be credited to the Customer’s account, appearing as a line item on a bill delivered within ninety (90) calendar days following Verizon’s confirmation that the Service Level Standard has not been met.
Credit Application Structure. The credit structure described above will be applied to the corresponding net billing MRC for the specific connection(s) for the applicable Dedicated E-Line Service affected by the Hard Outage(s) or Service Issue(s). The total of all credits within any one month is limited to a maximum of one hundred percent (100%) of the MRC for the specific connection of Dedicated E-Line affected. Credits for Hard Outages are determined based on Eligible Hard Outage Minutes. Customer may claim the MTTR Service Level Standard credit in addition to the Dedicated E- Line Availability Service Level Standard credit in a given calendar month. All credits will be provided at the billing account number level in one lump sum, as opposed to each individual Dedicated E-Line connection under multiple BANs. Credits do not apply to Local Access or backhaul charges. The appropriate amount will be credited to the Customer’s account, appearing as a line item on an invoice delivered within ninety (90) calendar days following Verizon’s confirmation that the Service Level Standard has not been met.
