Standard Service Level definition

Standard Service Level means the average standard of service and performance (including as to volume, quality and content and excluding any KPIs, additional service levels or other measures in respect to any of the Services) to which service(s) equivalent to the relevant Service were provided by the Service Provider to the Service Recipient during:
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Standard Service Level means a best efforts services in terms of the following minimum standards: (i) time to respond – 8 hours, (ii) mean time to restore – 24 hours, and (iii) availability guarantee – 96%.
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Standard Service Level means the Standard Service Level described in the corresponding Schedule for a Licensed Product attached hereto provided to Client at no extra charge.
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Examples of Standard Service Level in a sentence

  • This is the Standard Service Level agreement for services provided by Information and Educational Technology (IET) to the campus.

  • Agreement: Scope This is the Standard Service Level agreement for services provided by Information and Educational Technology (IET) to the campus.

  • In this case, the terms and conditions of the Standard Service Level shall not apply, while, according to the fault concerned, the Parties will agree upon a reasonable time schedule applicable to such fault clearance.

  • The Supplier shall provide [ Suppliers proposed Standard Service Level (Baseline Standard Service Level = xx hours] per calendar month of desk-based and in-per son Flexible Technical Resource to assist the Customer’s FM Technical Team across all xxxxx(x) regions within the in-scope estate.

  • The level of resource required to undertake the Core Services at the Standard Service Level agreed between the Supplier and the Customer shall constitute the Fixed element of the C&A service.

  • The Supplier is required to complete [ Suppliers proposed Standard Service Level (Baseline Standard Service Level = xxxx (xx))] Technical Site Audits per month (xxxx (x) per region), as notified by the Customer, seeking coverage across the whole in-scope estate.

  • A Standard Service Level Agreement and Undertaking will be executed by the Retired Officer on joining the allotted branch/ outfit.

  • The Supplier will analyse [ Suppliers proposed Standard Service Level (Baseline Standard Service Level = xxxx(xx)] quotations per calendar month and the analysis will be completed within two working days of raising the request with the Supplier.

  • If less than the agreed Standard Service Level of requests per month are issued, the Supplier will note the amounts audited within the monthly report.

  • Support Hours for service changes at the Standard Service Level is 8:00 a.m. – 5:00 p.m., Monday through Friday, except University holidays, and announced University closures.

Related to Standard Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • Standard Services means the standard Services referred to in Schedule 1 (Services) of this Framework Agreement;

  • Service Level Credit is defined in Section 8.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Control Performance Standard or “CPS” shall mean the reliability standard that sets the limits of a Balancing Authority’s Area Control Error over a specified time period.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Base Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month which is 12 calendar months prior to the month for which the Substitute Index Level is being determined;

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Maintenance Schedule means a document which describes the specific scheduled maintenance tasks and their frequency of completion necessary for the safe operation of those aircraft to which it applies;

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • SLA means service level agreement.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Minimum Level (ML means the concentration at which the entire analytical system must give a recognizable signal and an acceptable calibration point. The ML is the concentration in a sample that is equivalent to the concentration of the lowest calibration standard analyzed by a specific analytical procedure, assuming that all the method-specified sample weights, volumes and processing steps have been followed.