Standard Service Level definition

Standard Service Level means the average standard of service and performance (including as to volume, quality and content and excluding any KPIs, additional service levels or other measures in respect to any of the Services) to which service(s) equivalent to the relevant Service were provided by the Service Provider to the Service Recipient during:
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Standard Service Level means a best efforts services in terms of the following minimum standards: (i) time to respond – 8 hours, (ii) mean time to restore – 24 hours, and (iii) availability guarantee – 96%.
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Standard Service Level means the Standard Service Level described in the corresponding Schedule for a Licensed Product attached hereto provided to Client at no extra charge.
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Examples of Standard Service Level in a sentence

  • This is the Standard Service Level agreement for services provided by Information and Educational Technology (IET) to the campus.

  • For Standard Service Level requests, ITS will strive to acknowledge requests, to assign a service technician, and to perform initial triage during the same business day.

  • This document is the Standard Service Level Agreement (‘SLA') between the Customer and the Processor and forms a contract between the two parties relating to the collection, data sanitisation, sale and recycling of Information & Communication Technologies (ICT) equipment.

  • The Service Provider shall be entitled to change the location or premises from which any of its Services are provided, or the entity providing those Services, and this shall not be considered a Change for the purposes of this Agreement provided that such change does not have a negative impact on: (a) regulatory (e.g. GxP) compliance; or (b) the Standard Service Level.

  • The transfer may result in:change of concessionaire or contracted company; change in the composition of the consortium; division of the area object of the agreement.Sole paragraph.

  • Delivery of required Redhat Enterprise Linux Premium / Standard Service Level Support and High Availability Add-On Functionality should be within 2 week from the date of purchase order at our Corporate Office, Mumbai.

  • Standard Service Level Agreement (SLA) -------------------------------------- International / US National Private Line International/National Private Line service will be backed by a Standard Service Level Agreement that has two components: a Service Delivery SLA and a Network Performance SLA.

  • If Availability falls below the specified Standard Service Level, GeoDecisions shall use reasonable commercial efforts to restore Operations.

  • Troubleshooting levels Standard Service Level 1 Failure Basic software issues Screen Configuration,Firmware upgrade, Remote Troubleshooting for basic issues.

  • GeoDecisions will use commercially reasonable efforts to maintain a target Availability of 98.0% per month ("Standard Service Level").

Related to Standard Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • Standard Services means the standard Services referred to in Schedule 1 (Services) of this Framework Agreement;

  • Service Level Credit is defined in Section 8.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Control Performance Standard or “CPS” shall mean the reliability standard that sets the limits of a Balancing Authority’s Area Control Error over a specified time period.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target;

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • standard scale means the standard scale contained in section 55 of the Interpretation Act 2015 (of Tynwald)33;

  • Price Level means the price of the Share last determined and published by the Exchange on any day (official closing price).

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Base Level means the following amounts plus the percentage

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Basic generation service provider or "provider" means a

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • SLA means service level agreement.