Common use of Credit Structure Clause in Contracts

Credit Structure. The credit is based on the number of Eligible Hard Outage Minutes. TTR applies only in those cases in which a PIP Hard Outage Priority 1 trouble ticket is opened with Verizon and the Customer subsequently allows the necessary physical or logical access to its premises and facilities for testing if required by Verizon and with the exception of Hard Outages for Bronze, which are handled as a Priority 2 ticket. Circuits may qualify for the TTR Service Level Standard in addition to the Availability Service Level Standard. 2:00:00 3:59:59 4% NA NA NA NA NA N/A 4:00:00 4:59:59 4% 4% 2% NA NA NA 4% 5:00:00 7:59:59 10% 10% 4% 4% NA NA 10% 8:00:00 11:59:59 10% 10% 4% 4% 4% 4% 10% ≥ 12:00:00 10% 10% 4% 4% 4% 4% 10%

Credit Structure. The credit is based on the number of Eligible Hard Outage Minutes. TTR applies only in those cases in which a PIP Hard Outage Priority 1 trouble ticket is opened with Verizon and the Customer subsequently allows the necessary physical or logical access to its premises and facilities for testing if required by Verizon and with the exception of Hard Outages for Bronze, which are handled as a Priority 2 ticket. Circuits may qualify for the TTR Service Level Standard in addition to the Availability Service Level Standard. 2:00:00 3:59:59 4% NA NA NA NA NA N/A 4:00:00 4:59:59 4% 4% 2% NA NA NA 4% 5:00:00 7:59:59 10% 10% 4% 4% NA NA 10% 8:00:00 11:59:59 10% 10% 4% 4% 4% 4% 10% ≥ 12:00:00 10% 10% 4% 4% 4% 4% 10%

Credit Structure. The credit is based on the number of Eligible Hard Outage Minutes. TTR applies only in those cases in which a PIP Hard Outage Priority 1 trouble ticket is opened with Verizon and the Customer subsequently allows the necessary physical or logical access to its premises and facilities for testing if required by Verizon and with the exception of Hard Outages for Bronze, Off-Net Standard and Off-Net Basic which are handled as a Priority 2 ticket. Circuits may qualify for the TTR Service Level Standard in addition to the Availability Service Level Standard. 2:00:00 3:59:59 4% NA NA NA NA NA N/A 4:00:00 4:59:59 4% 4% 2% NA NA NA 4% 5:00:00 7:59:59 10% 10% 4% 4% NA NA 10% 8:00:00 11:59:59 10% 10% 4% 4% 4% 4% 10% ≥ 12:00:00 10% 10% 4% 4% 4% 4% 10%