Mean Time to Repair. “Mean Time to Repair” is the average time required to restore the Licensee Fibers to an operational condition as defined herein. The Mean Time to Repair objective is eight (8) hours from Crown Castle’s receipt of notice of such failure.
Mean Time to Repair. 5.3.1.1 Reaction time 8,0 Hours 6,0 Hours 4,0 Hours 5.3.1.2 Repair time 8,0 Hours 6,0 Hours 4,0 Hours 5.3.1.3 Total 16,0 Hours 12,0 Hours 8,0 Hours zu 5.1 / 5.2 / 5.3: Monitoring: Measurement every 5 minutes
Mean Time to Repair. The Service Credit available varies according to the time taken to resolve the Service Outage or Degradation; Mean Time to Repair credits apply only to Severity 1 Trouble Tickets:
1) If the time to repair is between four (4) and six (6) hours, the available credit is fifteen percent (15%) of the MRCs for the Affected Service.
2) If the time to repair is between six (6) and eight (8) hours, the available credit is thirty percent (30%) of the MRCs for the Affected Service.
3) If the time to repair is greater than eight (8) hours, the available credit is fifty (50%) of the MRCs for the Affected Service.
Mean Time to Repair. 5.1.4.1 Reaction time 240 minutes
5.1.4.2 Repair time 240 minutes
Mean Time to Repair. Optimum’s objective is a four (4) hour mean‐time‐to‐repair (“MTTR”) Interruption/Outage (“Interruption”): Defined as a total loss of Service.
Mean Time to Repair. SELLER provides a Mean Time to Repair of one (1) Business Day for Severity 1 Trouble Tickets.
Mean Time to Repair. The maximum mean time to repair (MTTR) of an SRU shall be 30 minutes excluding travel and access time. The specified MTTR excludes repair of the cabling to/from the SRU.
Mean Time to Repair. Lightpath’s objective is a four (4) hour mean-time-to-repair (MTTR).
Mean Time to Repair. Mean Time To Repair Service objectives are according to the following table: Carrier Ethernet Ethernet 8 Hours Up to 10% MRC DIA Ethernet Access 8 Hours Up to 10% MRC Cable Broadband Service 24 Hours Up to 10% MRC *MTTR is calculated as Service Outage Time Hours - Excluded Outage Time Hours/Outage Count measured over a single calendar month. If applicable to the Service and for WIN provided equipment, replacement equipment will be shipped to Customer via next business day delivery for self-installation so long as (i) the trouble is isolated to WIN provided and managed equipment, and (ii) the root cause of the failure is determined by WIN by 1PM Pacific Time. For purposes of this section, “business day” means Monday through Friday, 8AM to 5PM, excluding Federal holidays.
Mean Time to Repair. 2.2.1 Mean Time to Repair Commitment Nexogy will attempt to accomplish a Mean Time to repair of 4 hours or less for Trouble Tickets classified as a Priority High, otherwise a Service Credit will be provided to the Eligible Customer. A Trouble Ticket must be classified as Priority High by Customer to be eligible for the credit. A Customer classifies a Trouble Ticket as High Priority only by written notification to Nexogy.
