Common use of Credit Structure Clause in Contracts

Credit Structure. If the RTD Service Level Standard is not met, it is a Service Issue. If the RTD metric for a pair of Customer Sites is not being met, Customer may be eligible for an SLA credit. To obtain a credit, a Trouble Ticket must be opened with Verizon in accordance with the “Process for Customer to Apply for SLA Credits” section below. Verizon will work with Customer to confirm that a RTD issue exists and repair the problem(s), as applicable. Once Verizon confirms that the RTD Service Level Standard is not being met, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to repair the Service to meet the RTD Service Level Standard and close the applicable Trouble Ticket, and in such an event, Customer will not be eligible for a credit. If, after thirty (30) calendar days of opening the trouble ticket, the RTD Service Level Standard continues to not be met, Customer may qualify for a credit. Customer’s measurement of RTD prior to opening a Trouble Ticket may be considered by Verizon in determining the need to repair the Service.

Credit Structure. If the RTD Service Level Standard is not met, it is a Service Issue. If the RTD metric for a pair of Customer Sites is not being met, Customer may be eligible for an SLA credit. To obtain a credit, a Trouble Ticket must be opened with Verizon in accordance with the “Process for Customer to Apply for SLA Credits” section below. Verizon will work with Customer to confirm that a RTD issue exists and repair the problem(s), as applicable. Once Verizon confirms that the RTD Service Level Standard is not being met, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to repair the Service to meet the RTD Service Level Standard and close the applicable Trouble Ticket, and in such an event, Customer will not be eligible for a credit. If, after thirty (30) 30 calendar days of opening the trouble ticket, the RTD Service Level Standard continues to not be met, Customer may qualify for a credit. Customer’s measurement of RTD prior to opening a Trouble Ticket may be considered by Verizon in determining the need to repair the Service.

Credit Structure. If the RTD Service Level Standard is not met, it is a Service Issue. If the RTD metric for a pair of Customer Sites is not being met, Customer may be eligible for an SLA credit. To obtain a credit, a Trouble Ticket must be opened with Verizon in accordance with the “Process for Customer to Apply for SLA Credits” section below. Verizon will work with Customer to confirm that a RTD issue exists and repair the problem(s), as applicable. Once Verizon confirms that the RTD Service Level Standard is not being met, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to repair the Service to meet the RTD Service Level Standard and close the applicable Trouble Ticket, and in such an event, Customer will not be eligible for a credit. If, after thirty (30) 30 calendar days of opening the trouble ticket, the RTD Service Level Standard continues to not be met, Customer may qualify for a credit. Customer’s measurement of RTD prior to opening a Trouble Ticket may be considered by Verizon in determining the need to repair the Service.. RTD Credit Table: For Service Level Standard not met Credit as % of MRC per E- LAN EVC Round Trip Delay (RTD) 20%

Credit Structure. If the RTD Service Level Standard is not met, it is a Service Issue. If the RTD metric for a pair of Customer Sites is not being met, Customer may be eligible for an SLA credit. To obtain a credit, a Trouble Ticket must be opened with Verizon in accordance with the “Process for Customer to Apply for SLA Credits” section below. Verizon will work with Customer to confirm that a RTD issue exists and repair the problem(s), as applicable. Once Verizon confirms that the RTD Service Level Standard is not being met, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to repair the Service to meet the RTD Service Level Standard and close the applicable Trouble Ticket, and in such an event, Customer will not be eligible for a credit. If, after thirty (30) calendar days of opening the trouble ticket, the RTD Service Level Standard continues to not be met, Customer may qualify for a credit. Customer’s measurement of RTD prior to opening a Trouble Ticket may be considered by Verizon in determining the need to repair the Service.. RTD Credit Table: For Service Level Standard not met Credit as % of MRC per E- Line EVC Round Trip Delay (RTD) 20%