Credit Structure. To receive a credit, Customer must submit their request within 30 business days after the month in which the C-NTD Service Level Standard was not met. Such credit will equal the pro-rated charges for one day of the MRC for the Customer’s Connections within the specific region during the calendar month in which the C-NTD Service Level Standard was not met.
Appears in 13 contracts
Samples: Level Agreement, Level Agreement, Level Agreement
Credit Structure. To receive a credit, Customer must submit their request within 30 business days after the month in which the C-NTD Service Level Standard was not met. Such credit will equal the pro-rated charges for one day of the MRC for the Customer’s Connections within the specific region during the calendar month in which the C-C- NTD Service Level Standard was not met.
Appears in 1 contract
Samples: Level Agreement