Common use of Credits for Service Availability Level % Failure Clause in Contracts

Credits for Service Availability Level % Failure. If the Auth0 Platform fails to meet the Availability Service Level % during any given month, and Customer requests a Service Level Credit per Section 2.4 below, then Okta will provide Customer with a Service Level Credit equal to the percentage of the Monthly Subscription Fees for the month in which the service level failure occurred, corresponding to the Availability Level specified in the “Service Level Credits” table below. Each Service Level Credit will be paid by Okta to Customer by way of a credit on the next invoice submitted by Okta to Customer. If any credits are unutilized upon expiration or termination of the applicable Term, then Okta will apply such credits to any other Fees or expenses payable by Customer to Okta. If there are no such other Fees or expenses, then Okta will pay Customer the credit amount. < 99.99% - >= 99.9% 5.0% of the Monthly Subscription Fee applicable to month in which failure occurred < 99.9% - >= 99.0% 10.0% of the Monthly Subscription Fee applicable to month in which failure occurred < 99.0% - >= 95.0% 20.0% of the Monthly Subscription Fee applicable to month in which failure occurred < 95% 50.0% of the Monthly Subscription Fee applicable to month in which failure occurred

Credits for Service Availability Level % Failure. If the Auth0 Platform fails to meet the Availability Service Level % during any given month, and Customer requests a Service Level Credit per Section 2.4 2.5 below, then Okta will provide Customer with a Service Level Credit equal to the percentage of the Monthly Subscription Fees for the month in which the service level failure occurred, corresponding to the Availability Level specified in the “Service Level Credits” table below. Each Service Level Credit will be paid by Okta to Customer by way of a credit on the next invoice submitted by Okta to Customer. If any credits are unutilized upon expiration or termination of the applicable Term, then Okta will apply such credits to any other Fees or expenses payable by Customer to Okta. If there are no such other Fees or expenses, then Okta will pay Customer the credit amount. < 99.99% - >= 99.9% 5.0% of the Monthly Subscription Fee applicable to month in which failure occurred < 99.9% - >= 99.0% 10.0% of the Monthly Subscription Fee applicable to month in which failure occurred < 99.0% - >= 95.0% 20.0% of the Monthly Subscription Fee applicable to month in which failure occurred < 95% 50.0% of the Monthly Subscription Fee applicable to month in which failure occurred