Common use of Customer Assistance Clause in Contracts

Customer Assistance. The Contractor shall provide twenty-four (24) hour emergency service at “no charge” to parking patrons to: (i) help parking patrons find vehicles, (ii) “jump start” vehicles with dead batteries, (iii) provide air to inflate flat tires, and (iv) open/unlock doors of cars with keys locked inside. The Contractor shall assist patrons with locating their parked vehicles on the Premises. This assistance may include, without limitation, ticket devices with location specific/coded tickets, visual and audio reminders, and other way-finding measures as approved by the Authority. The Contractor shall respond immediately to customer service requests accepted by telephone or the callbox communications system in the bus shelters and parking Premises so that patrons can obtain assistance and/or information on shuttle bus schedules twenty-four (24) hours per day.

Customer Assistance. The Contractor shall provide twenty-four (24) hour emergency service at “no charge” to parking patrons to: (i) help parking patrons find vehicles, (ii) “jump start” vehicles with dead batteries, (iii) provide air to inflate flat tires, and (iv) open/unlock doors of cars with keys locked inside. The Contractor shall assist patrons with locating their parked vehicles on the Premises. This assistance may include, without limitation, ticket devices with location specific/coded tickets, visual and audio reminders, and other way-finding wayfinding measures as approved by the Authority. The Contractor shall respond immediately to customer service requests accepted by telephone or the callbox communications system in the bus shelters and parking Premises so that patrons can obtain assistance and/or information on shuttle bus schedules twenty-four (24) hours per day.