Customer Cancellations. Customers can cancel the order any time before the Promised Ship Time (DTS), and no penalty will be incurred by the seller during this period. After the product has been shipped, a customer cannot cancel the order. If the seller does not ship the order within the Promised Ship Time, the customer and/or the platform may cancel the order, and a penalty equivalent to 1x the commission rate will be applied.
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Samples: Policy on Shipments, Returns and Cancellations, Policy on Shipments, Returns and Cancellations, Policy on Shipments, Returns and Cancellations
Customer Cancellations. Customers can cancel the order any time before the Promised Ship Time (DTS), and no penalty will be incurred by the seller Seller during this period. After the product has been shipped, a customer cannot cancel the order. If the seller Seller does not ship the order within the Promised Ship Time, the customer and/or the platform may cancel the order, and a penalty equivalent to 1x the commission rate will be applied.
Appears in 2 contracts
Samples: Policy on Shipments, Returns and Cancellations, Policy on Shipments, Returns and Cancellations
Customer Cancellations. Customers can cancel the order any time before the Promised Ship Time (DTS), and no penalty will be incurred by the seller during this period. After the product has been shipped, a customer cannot cancel the order. If the seller does not ship the order within the Promised Ship Time, the customer and/or the platform may cancel the order, and a penalty equivalent to 1x the commission rate will be applied. If the product does not arrive on or before the Promised Delivery Date, the customer may cancel the product, and the sellers will be charged 2x the applicable commission rate.
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