CUSTOMER COMPLAINT GRIEVANCES Clause Samples
CUSTOMER COMPLAINT GRIEVANCES. With respect to grievances involving customer complaints, the following will apply:
(1) The person to whom the complaint was given be called to testify.
(2) Bargaining unit or staff employees who can provide direct evidence with respect to the complaint is called to testify.
(3) Wherever possible the complaint be committed to writing, in the customer's own handwriting.
(4) Prior to the hearing, the parties discuss the evidence so there are no surprises.
CUSTOMER COMPLAINT GRIEVANCES. With respect to grievances involving customer complaints, the following will apply: The person to whom the complaint was given be called to testify. Bargaining unit or staff employees who can provide direct evidence with respect to the complaint be called to testify. Wherever possible the complaint be committed to writing, in the customer’s own handwriting. Prior to the hearing, the Parties discuss the evidence so there are no surprises. and Hospitality Industrial Relations Page