CUSTOMER COMPLAINT. Insurer and Underwriter shall notify each other promptly in the case of a substantive customer complaint arising in connection with the offering, sale or distribution of the Contracts distributed under this Agreement. In addition, Underwriter and Insurer shall cooperate in investigating such complaint and any response by either party to such complaint shall be sent to the other party for written approval not less than five business days prior to its being sent to the customer or any regulatory authority, except that if a more prompt response is required, the proposed response shall be communicated by telephone or facsimile. In any event, neither party shall release any such response without the other party's prior written approval.
Appears in 11 contracts
Samples: Distribution Agreement (Variable Annuity Account A), Distribution Agreement (Price T Rowe Variable Annuity Account), Distribution Agreement (Price T Rowe Var an Acct of Fir Sec Ben Lif Ins&ann Co of Ny)
CUSTOMER COMPLAINT. Insurer and Underwriter shall notify each other promptly in the case of a substantive customer complaint arising in connection with the offering, sale or distribution of the Contracts distributed under this Agreement. In addition, Underwriter and Insurer shall cooperate in investigating such complaint and any response by either party to such complaint shall be sent to the other party for written approval not less than five business days prior to its being sent to the customer or any regulatory authority, except that if a more prompt response is required, the proposed response shall be communicated by telephone or facsimile. In any event, neither party shall release any such response without the other party's ’s prior written approval.
Appears in 2 contracts
Samples: Distribution Agreement (SBL Variable Annuity Account Xiv), Distribution Agreement (SBL Variable Annuity Account Xi)
