Common use of CUSTOMER COMPLAINTS AND DISPUTES Clause in Contracts

CUSTOMER COMPLAINTS AND DISPUTES. 22.1. Any customer related issues must be referred to NuPay by the Merchant immediately. A Network Operator will, in no event, be involved in such complaint/dispute. 22.2. Customer-related complaints and disputes must be handled through the NuPay Call Centre. 22.3. NuPay will investigate all such complaints and disputes and revert to the Merchant with its findings where possible. 22.4. Where a customer complaint is in respect of an EPV and the complaint is resolved in favour of the customer, NuPay will refund the Electronic Prepaid Voucher directly to the Merchant’s Funding Account and it will be the Merchant’s responsibility to refund the customer.

CUSTOMER COMPLAINTS AND DISPUTES. 22.1. Any customer related issues must be referred to NuPay by the Merchant immediately. A Network Operator will, in no event, be involved in such complaint/dispute. 22.2. Customer-related complaints and disputes must be handled through the NuPay Call Centre. 22.3. NuPay will investigate all such complaints and disputes and revert back to the Merchant with its findings where possible. 22.4. Where a customer complaint is in respect of an EPV and the complaint is resolved in favour of the customer, NuPay will refund the Electronic Prepaid Voucher directly to the Merchant’s Funding Account and it will be the Merchant’s responsibility to refund the customer.