Common use of Customer Response System Clause in Contracts

Customer Response System. Except for J5 Products and PAS Products, PPM provides primary access to maintenance and support via PPM’s Customer Response System (hereinafter “CRS”) for Customers who have a valid Software Maintenance Support Agreement. CRS is a web-based system that allows Customers the ability to submit Service Case, perform web queries, and obtain the status of Services Cases anywhere in the world, 24 x 7. General CRS procedures:

Customer Response System. Except for J5 Products and PAS Products, PPM provides primary access to maintenance and support via PPM’s Customer Response System (hereinafter “CRS”) for Customers who have a valid Software Maintenance Support Agreement. CRS is a web-based system that allows Customers the ability to submit Service CaseCases, perform web queries, and obtain the status of Services Cases anywhere in the world, 24 x 7. General CRS procedures: