Customer Satisfaction Metrics. DIR reserves the right to engage a third party to build and gauge customer satisfaction metrics. Should a Vendor go two straight quarters with a low customer satisfaction score, DIR reserves the right to suspend all new prospective business orders for up to two business quarters until customer satisfaction issues are resolved
Appears in 2 contracts
Samples: Contract for Deliverables Based Information Technology Services, Contract for Deliverables Based Information Technology Services
Customer Satisfaction Metrics. DIR reserves the right to engage a third party to build and gauge customer satisfaction metrics. Should a Vendor go two straight quarters with a low customer satisfaction score, mailto:xxxxxxxx@xxxx.xxx DIR Contract No. DIR-SDD-2510 Vendor Contract No. ________________ DIR reserves the right to suspend all new prospective business orders for up to two business quarters until customer satisfaction issues are resolved
Appears in 1 contract
Samples: Contract for Deliverables Based Information Technology Services
Customer Satisfaction Metrics. DIR reserves the right to engage a third party to build and gauge customer satisfaction metrics. Should a Vendor go two straight quarters with a low customer satisfaction score, DIR reserves the right to suspend all new prospective business orders for up to two business quarters until customer satisfaction issues are resolvedresolved DIR Contract No. DIR-SDD-1977 Vendor Contract No. ________________
Appears in 1 contract
Samples: Contract for Deliverables Based Information Technology Services
