Common use of Customer Services Coordinator Clause in Contracts

Customer Services Coordinator. The principal function of a Customer Services Coordinator is to provide leadership, support and direction to a group of Employees in the areas of technical expertise, customer service and operational demands and to carry out related administrative duties while remaining a full working member of the group performing the duties of a Customer Services Agent and Station Agent. Additional responsibilities include input into Employee scheduling and assignment, on the job training and instruction. They shall be responsible for ensuring that Company policies and procedures are adhered to, and deviations to same shall be reported to management, but shall not be permitted to be directly involved in the discipline of any other employee. The duties of the Customer Services Coordinator may vary according to the work Location. The Customer Services Coordinator shall perform other duties and functions related to the foregoing.