Customisations and installation, etc. The Contractor shall not be responsible for performing customer customisations, installations, or other tasks that shall be performed after the software and equipment has been handed over or made available to the Customer, unless this is explicitly stipulated in Appendices 1 and 2. Unless otherwise is agreed, such services shall be delivered as assistance (contribution obligation) and paid for on the basis of time spent charged at the Contractor's hourly rates in Appendix 7. If it is agreed that the Contractor shall deliver services pursuant to this clause 2.1.2, and errors occur in the software covered by clause 2.1.3, paragraph six, the Contractor shall in reasonable scope seek to find a temporary solution, without any additional consideration, while the software producer rectifies the error. A maximum financial limit for the Contractor's obligation to work out temporary solutions that work around errors in standard software can also be agreed in Appendix 7.
Appears in 11 contracts
Samples: Purchase Agreement, Purchasing Agreement, Purchasing Agreement
Customisations and installation, etc. The Contractor shall not be responsible for performing customer customisations, installations, or other tasks that shall be performed after the software and equipment has been handed over or made available to the Customer, unless this is explicitly stipulated in Appendices 1 and 2. Unless otherwise is agreed, such services shall be delivered as assistance (contribution obligation) and paid for on the basis of time spent charged at the Contractor's hourly rates in Appendix 7. If it is agreed that the Contractor shall deliver services pursuant to this clause 2.1.2, and errors occur in the software covered by clause 2.1.3, paragraph six, the Contractor shall in reasonable scope seek to find a temporary solution, without any additional consideration, while the software producer rectifies the error. A maximum financial limit for the Contractor's obligation to work out temporary solutions that work around errors in standard software can also be agreed in Appendix 7.
Appears in 4 contracts
Samples: Purchasing Agreement, Purchasing Agreement, Purchasing Agreement
