S&P Standard & Poor’s Ratings Service, a division of The XxXxxx-Xxxx Companies.
Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).
TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").
Contract Management To ensure full performance of the Contract and compliance with applicable law, the System Agency may take actions including:
Information Systems Acquisition Development and Maintenance ● Product features are managed through a formalized product management process. Security requirements are discussed and formulated during scoping and design discussions. ● XxxXxxx maintains a QA Department dedicated to reviewing and testing application functionality and stability. ● Application source code is stored in a central repository. Access to source code is limited to authorized individuals. ● Changes to MaxMind software are tested before production deployment. Deployment processes include unit testing at the source environment, as well as integration and functional testing within a test environment prior to implementation in production.
Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout