Common use of Data Recovery Clause in Contracts

Data Recovery. If Your ConnectID Data (a) becomes corrupted in Your Xband Enterprises-hosted ConnectID account, due to an act or failure to act by Xband Enterprises; or (b) is lost due to a direct failure of the relevant Xband Enterprises hardware or datacenter where Your ConnectID Data is hosted (each, an “Event”), and Xband Enterprises fails to restore Your ConnectID Data to the last available good state, as determined by Xband Enterprises, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting ConnectID Data loss, Xband Enterprises will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of ConnectID Data that Xband Enterprises was not able to restore Recovery Credit Less than 24 hours of ConnectID Data 25% of monthly fee 24 hours to 48 hours of ConnectID Data 50% of monthly fee More than 48 hours of ConnectID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Xband Enterprises, (b) You must open a technical support ticket in the administrative control panel reporting ConnectID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband Xxxxxxxxxxx.xxx in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted ConnectID Data for which You are requesting the Recovery Credit. A Recovery Credit is issued only if Xband Enterprises confirms an ConnectID Data loss warranting the Recovery Credit, as set forth above. If Xband Enterprises is unable to restore the relevant ConnectID Data within five (5) business days of Xband Enterprises determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your ConnectID AppID Data (a) becomes corrupted in Your Xband EnterprisesIntermedia-hosted ConnectID AppID account, due to an act or failure to act by Xband EnterprisesIntermedia; or (b) is lost due to a direct failure of the relevant Xband Enterprises Intermedia hardware or datacenter where Your ConnectID AppID Data is hosted (each, an “Event”), and Xband Enterprises Intermedia fails to restore Your ConnectID AppID Data to the last available good state, as determined by Xband EnterprisesIntermedia, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting ConnectID AppID Data loss, Xband Enterprises Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of ConnectID AppID Data that Xband Enterprises Intermedia was not able to restore Recovery Credit Less than 24 hours of ConnectID AppID Data 25% of monthly fee 24 hours to 48 120 hours of ConnectID AppID Data 50% of monthly fee More than 48 120 hours of ConnectID AppID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Xband EnterprisesIntermedia, (b) You must open a technical support ticket in the administrative control panel reporting ConnectID AppID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband Xxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxx.xxx in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted ConnectID AppID Data for which You are requesting the Recovery Credit. . A Recovery Credit is issued only if Xband Enterprises Intermedia confirms at its own discretion an ConnectID AppID Data loss warranting the Recovery Credit, as set forth above. If Xband Enterprises Intermedia is unable to restore the relevant ConnectID AppID Data within five (5) business days of Xband Enterprises Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your ConnectID ShareSync Data (ai) becomes corrupted in Your Xband EnterprisesCompany-hosted ConnectID ShareSync account, due to an act or failure to act by Xband EnterprisesCompany; or (bii) is lost due to a direct failure of the relevant Xband Enterprises Company hardware or datacenter where Your ConnectID ShareSync Data is hosted (each, an “Event”), and Xband Enterprises Company fails to restore Your ConnectID ShareSync Data to the last available good state, as determined by Xband EnterprisesCompany, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting ConnectID ShareSync Data loss, Xband Enterprises Company will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of ConnectID ShareSync Data that Xband Enterprises Company was not able to restore Recovery Credit Less than 24 hours of ConnectID ShareSync Data 25% of monthly fee 24 hours to 48 hours of ConnectID ShareSync Data 50% of monthly fee More than 48 hours of ConnectID ShareSync Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Xband EnterprisesCompany, (b) You must open a technical support ticket in the administrative control panel reporting ConnectID ShareSync Data loss within 72 seventy-two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband Xxxxxxxxxxx.xxx in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted ConnectID ShareSync Data for which You are requesting the Recovery Credit. Company will compare information provided by You to the actual ShareSync Data that resides in Your ShareSync account. By submitting a request for a Recovery Credit, you authorize Company to make this comparison. A Recovery Credit is issued only if Xband Enterprises Company confirms an ConnectID ShareSync Data loss warranting the Recovery Credit, as set forth above. If Xband Enterprises Company is unable to restore the relevant ConnectID ShareSync Data within five (5) business days of Xband Enterprises Company’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your ConnectID SecuriSync Data (ai) becomes corrupted in Your Xband EnterprisesIntermedia-hosted ConnectID SecuriSync account, due to an act or failure to act by Xband EnterprisesIntermedia; or (bii) is lost due to a direct failure of the relevant Xband Enterprises Intermedia hardware or datacenter where Your ConnectID SecuriSync Data is hosted (each, an “Event”), and Xband Enterprises Intermedia fails to restore Your ConnectID SecuriSync Data to the last available good state, as determined by Xband EnterprisesIntermedia, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting ConnectID SecuriSync Data loss, Xband Enterprises Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of ConnectID SecuriSync Data that Xband Enterprises Intermedia was not able to restore Recovery Credit Less than 24 hours of ConnectID SecuriSync Data 25% of monthly fee 24 hours to 48 hours of ConnectID SecuriSync Data 50% of monthly fee More than 48 hours of ConnectID SecuriSync Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Xband EnterprisesIntermedia, (b) You must open a technical support ticket in the administrative control panel reporting ConnectID SecuriSync Data loss within 72 seventy-two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband Xxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxx.xx.xx in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted ConnectID SecuriSync Data for which You are requesting the Recovery Credit. Intermedia will compare information provided by You to the actual SecuriSync Data that resides in Your SecuriSync account. By submitting a request for a Recovery Credit, you authorize Intermedia to make this comparison. A Recovery Credit is issued only if Xband Enterprises Intermedia confirms an ConnectID SecuriSync Data loss warranting the Recovery Credit, as set forth above. If Xband Enterprises Intermedia is unable to restore the relevant ConnectID SecuriSync Data within five (5) business days of Xband Enterprises Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your ConnectID ShareSync Data (ai) becomes corrupted in Your Xband Enterprises-hosted ConnectID ShareSync account, due to an act or failure to act by Xband Enterprises; or (bii) is lost due to a direct failure of the relevant Xband Enterprises hardware or datacenter where Your ConnectID ShareSync Data is hosted (each, an “Event”), and Xband Enterprises fails to restore Your ConnectID ShareSync Data to the last available good state, as determined by Xband Enterprises, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting ConnectID ShareSync Data loss, Xband Enterprises will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of ConnectID ShareSync Data that Xband Enterprises was not able to restore Recovery Credit Less than 24 hours of ConnectID ShareSync Data 25% of monthly fee 24 hours to 48 hours of ConnectID ShareSync Data 50% of monthly fee 100% of monthly fee More than 48 hours of ConnectID ShareSync Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Xband Enterprises, (b) You must open a technical support ticket in the administrative control panel reporting ConnectID ShareSync Data loss within 72 seventy- two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband Xxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxxxxxxxx.xxx in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted ConnectID ShareSync Data for which You are requesting the Recovery Credit. Xband Enterprises will compare information provided by You to the actual ShareSync Data that resides in Your ShareSync account. By submitting a request for a Recovery Credit, you authorize Xband Enterprises to make this comparison. A Recovery Credit is issued only if Xband Enterprises confirms an ConnectID ShareSync Data loss warranting the Recovery Credit, as set forth above. If Xband Enterprises is unable to restore the relevant ConnectID ShareSync Data within five (5) business days of Xband Enterprises determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your ConnectID AppID Data (a) becomes corrupted in Your Xband EnterprisesIntermedia-hosted ConnectID AppID account, due to an act or failure to act by Xband EnterprisesIntermedia; or (b) is lost due to a direct failure of the relevant Xband Enterprises Intermedia hardware or datacenter where Your ConnectID AppID Data is hosted (each, an “Event”), and Xband Enterprises Intermedia fails to restore Your ConnectID AppID Data to the last available good state, as determined by Xband EnterprisesIntermedia, in its sole discretion within five (5) business days of Your initial submission of a Technical Support Ticket in the administrative control panel reporting ConnectID AppID Data loss, Xband Enterprises Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of ConnectID AppID Data that Xband Enterprises Intermedia was not able to restore Recovery Credit Less than 24 hours of ConnectID AppID Data 25% of monthly fee 24 hours to 48 hours of ConnectID AppID Data 50% of monthly fee More than 48 hours of ConnectID AppID Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Xband EnterprisesIntermedia, (b) You must open a technical support ticket in the administrative control panel reporting ConnectID AppID Data loss within 72 hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband Xxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxx.xxx in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted ConnectID AppID Data for which You are requesting the Recovery Credit. . A Recovery Credit is issued only if Xband Enterprises Intermedia confirms an ConnectID AppID Data loss warranting the Recovery Credit, as set forth above. If Xband Enterprises Intermedia is unable to restore the relevant ConnectID AppID Data within five (5) business days of Xband Enterprises Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of 100%. The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.

Data Recovery. If Your ConnectID SecuriSync Data (ai) becomes corrupted in Your Xband EnterprisesIntermedia-hosted ConnectID SecuriSync account, due to an act or failure to act by Xband EnterprisesIntermedia; or (bii) is lost due to a direct failure of the relevant Xband Enterprises Intermedia hardware or datacenter where Your ConnectID SecuriSync Data is hosted (each, an “Event”), and Xband Enterprises Intermedia fails to restore Your ConnectID SecuriSync Data to the last available good state, as determined by Xband EnterprisesIntermedia, in its sole discretion within five (5) business days of Your your initial submission of a Technical Support Ticket in the administrative control panel reporting ConnectID SecuriSync Data loss, Xband Enterprises Intermedia will issue a credit (“Recovery Credit”) for the corresponding amount stated in the table: Amount of ConnectID SecuriSync Data that Xband Enterprises Intermedia was not able to restore Recovery Credit Less than 24 hours of ConnectID SecuriSync Data 25% of monthly fee 24 hours to 48 hours of ConnectID SecuriSync Data 50% of monthly fee More than 48 hours of ConnectID SecuriSync Data 100% of monthly fee To request a Recovery Credit, (a) Your Account must be in good standing with Xband EnterprisesIntermedia, (b) You must open a technical support ticket in the administrative control panel reporting ConnectID SecuriSync Data loss within 72 seventy-two (72) hours of the Event, and (c) You must send an email or written Recovery Credit request to the billing department at billing@Xband Xxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxx.xxx in the month immediately following the month for which You are requesting a Recovery Credit. Recovery Credit requests must identify the name associated with Your Account (such as Your legal corporate name) or Your Account number and the dates and specific periods of lost or corrupted ConnectID SecuriSync Data for which You are requesting the Recovery Credit. Intermedia will compare information provided by You to the actual SecuriSync Data that resides in Your SecuriSync account. By submitting a request for a Recovery Credit, you authorize Intermedia to make this comparison. A Recovery Credit is issued only if Xband Enterprises Intermedia confirms an ConnectID SecuriSync Data loss warranting the Recovery Credit, as set forth above. If Xband Enterprises Intermedia is unable to restore the relevant ConnectID SecuriSync Data within five (5) business days of Xband Enterprises Intermedia’s determination that Recovery Credit request is valid, You will receive a monthly fee credit of one hundred percent (100%). The limits regarding total Recovery Credits under this SLA are set forth in Section 4 of this SLA.