Database Management. “Database Management” shall be a Resource Unit Category. One (1) Resource Unit for this Resource Unit Category shall be equal to one (1) billable server instance as defined in Section 22.1.2 (a) (i) where Service Provider provides database management service on a server categorized as a Database in the CMDB. There are three (3) distinct Resource Unit Categories of Database Management: (i) Full (Level 1) – Support services as defined in Exhibit 2.3. (ii) Partial (Level 2) – Support Services as defined in the Service Management Manual. (iii) Minimal (Level 3) – Support Services as defined in the Service Management Manual.
Appears in 4 contracts
Samples: Data Center Services Service Component Provider Master Services Agreement, Data Center Services Master Services Agreement, Data Center Services Service Component Provider Master Services Agreement
