DATABASE SUPPORT SERVICES PRIORITY AND TARGET RESPONSE TIME Sample Clauses

DATABASE SUPPORT SERVICES PRIORITY AND TARGET RESPONSE TIME. 4.1 Defined Priorities Only authorized Client contacts may request support. KMS will assign support priority, subject to concurrence by the Client. The Client and KMS will jointly determine the initial severity rating for a call. KMS management may then negotiate with the Client to modify this severity after the report is elevated to them. Following are the Database Support Services priority levels:
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