Response Time Expectancy/Target Sample Clauses

Response Time Expectancy/Target. KMS response time is determined by the type of contract and the specifics of the contract, as set out in the Quotation for Services and/or the corresponding Invoice(s) for Services. KMS's goal is to respond to all requests for service as quickly as possible. KMS will make all reasonable efforts to respond to support calls for Priority 1 issues reported within one (1) hour of determination of the problem provided the call has been made through KMS's Database Support Call Reception Centre. The response times stated above for Priority 1 through Priority 3 problems apply to Database problems that are mutually agreed upon by the Client and KMS consultant. KMS prioritizes requests as they are reported, using the following general guidelines: * Urgent requests are those that meet one or more of the following criteria: o The security of one or more machines is compromised. o Multiple users are affected. o The Production Database is not functional. o The Production Database is not accessible. o The Client is working under a deadline or on a time‐sensitive task requiring Database Support assistance. * Normal requests typically fall into the following categories: o The request is specified as not urgent by the Client. o The user is experiencing an application problem that does not interfere with critical functions. o The user has an informational question (e.g., "How do I...?"). * Planned requests are those that require scheduling, research, or other advance preparation. Examples of planned requests might include the following: o Hardware or Database recommendations. o Computer setups or moves. o Database installation or upgrades. o Requests for other services (e.g., hourly or retainer contracts). Note that the boundaries among categories are not absolute. For example, there are times when a request that would normally fall into the "Normal" category might in fact be urgent. Responsibilities: In order for the above response times to apply, Clients must request service using the appropriate KMS email address. If email is unavailable, requests can be made via telephone. CONFIDENTIALITY The Client will notify KMS immediately if it learns of a security breach concerning access to the Database (including VPN userids and passwords). KMS will store and maintain in a secure manner the relevant connection information required to provide remote‐administration of the Client’s Database(s). This may include IP addresses, VPN details, userids, passwords, etc. KMS will notify the C...
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Related to Response Time Expectancy/Target

  • Response Times (a) LogRhythm will respond to new support cases whether received via a telephone call or email within (i) four (4) Support Hours after receipt if received during a Business Day or (ii) by 12:00 p.m. Mountain Time the following Business Day if received after the end of a Business Day. LogRhythm will respond to new support cases via email or by directly contacting the applicable designated users. Response times for open support cases will vary depending on the specifics of the case and any Escalation required. If a response will require more than one business day to prepare, Customer will be notified and informed when a response can be expected.

  • WORKING TEST PERIOD Section One. The Working Test Period shall be deemed an extension of the examination process. Therefore, a determination of unsatisfactory performance during a Working Test Period shall be tantamount to a failure of the competitive exam.

  • WORK DAY/WORK YEAR 20.4 Program Description Student Days Teacher Days Operational Hours State Preschool Part Day Program 175-180 186 6 First 5 Preschool Part Day Program 175-180 186 6 State Full Day Preschool Program 242-244 230 10 – 10.5 General Child Care/School Age Program 242-244 230 10 – 10.5 Parent Pay Preschool/Child Care Program In accordance with the K-12 teacher work calendar In accordance with the K-12 teacher work calendar 10 Head Start 128 186 3.5

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Work Year The full-time work year for all employees employed in EA and ECE job classes shall be a minimum of 194 work days to correspond with the school year calendar.

  • Project/Milestones Taxpayer develops and manufactures various products for use in the defense, aerospace and security industries. In consideration for the Credit, Taxpayer agrees to expand its operations at various locations throughout California, including El Segundo, Redondo Beach, Palmdale, Sunnyvale, Woodland Hills, Azusa and Rancho Xxxxxxxx. As part of its expansion, Taxpayer will invest in manufacturing equipment, computer and electrical equipment and make tenant improvements to the above facilities. Additionally, Taxpayer will hire full-time employees as part of its expansion (collectively, the “Project”). Further, Taxpayer agrees to satisfy the milestones as described in Exhibit “A” (“Milestones”) and must maintain Milestones for a minimum of three (3) taxable years thereafter. In the event Taxpayer employs more than the number of Full- time employees, determined on an annual full-time equivalent basis, than required in Exhibit A, for purposes of satisfying the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” Taxpayer may use the salaries of any of the Full-time employees hired and retained within the required time period. For purposes of calculating the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” the salary of any full-time employee that is not employed by the taxpayer for the entire taxable year shall be annualized. In addition, Xxxxxxxx agrees that any full-time employee hired after the effective date of this agreement that is a “qualified full-time employee” (as defined in RTC section 23636) shall be excluded from the calculation of the net increase of full-time employees required by this Agreement if Taxpayer claims the credit allowed by RTC section 23636.

  • Work Period The normal work period shall consist of forty (40) hours of work within a seven (7) day period or eighty (80) hours of work within a fourteen (14) day period.

  • Progress Update Information included with the annual Data Access Request (DAR) renewal or Closeout summarizing the analysis of controlled-access datasets obtained through the DAR and any publications and presentations derived from the work.

  • Table 7b - Other milestones and targets Reference Number Select stage of the lifecycle Please select target type from the drop-down menu Description (500 characters maximum) Is this a collaborative target? Baseline year Baseline data Yearly milestones (numeric where possible, however you may use text) Commentary on your milestones/targets or textual description where numerical description is not appropriate (500 characters maximum)

  • Final Completion Date Final Completion for the Work as defined in Article 6.1.3 of the General Conditions to the Continuing Contract for Construction Management shall be achieved by September 30, 2022.

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