Definitions of Classes of Work. An employee will be awarded a certain number of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” and the number of points that an employee has acquired will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the points. The Set of Skills Criteria are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food and Drinks Runner/Kitchen Hand (5 points) ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and washing up. ❑ Delivering food, drinks and other products to tables ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an employee who has the appropriate level of training and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any of the following; ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. ❑ Providing excellent customer service.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as followsfollows : Set Of Skills Indicative Tasks and Accountabilities Probationary CFPD Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food CFPD Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) CFPD Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) CFPD Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice CFPD Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering CFPD Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary CPL Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food CPL Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) CPL Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) CPL Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice CPL Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering CPL Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary RD Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food RD Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) RD Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) RD Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice RD Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering RD Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as followsfollows : Set Of Skills Indicative Tasks and Accountabilities Probationary CST Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food CST Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required CST Level 3 ❑ Regularly and successfully selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Counting and balancing register at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service. CST Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee ❑ Maintaining stock and other records ❑ Monitoring dress standards of employees of lower levels ❑ Monitoring product quality and standard of food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager ❑ Providing excellent customer service Coffee Maker (❑ CST Level 5 points) ❑ Shall mean an employee who has the appropriate level of training and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any of the following; ❑ Carrying out all Cooking duties required baking, pastry cooking or butchering CST Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of lower level employees as required the following; ❑ Performing any Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other duties commensurate with the employee's ability and level of training as required. ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. ❑ Providing excellent customer servicecooks or kitchen employees.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary SH Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food SH Level 2 Kitchen Stream: ❑ Maintain kitchen and Drinks Runner/Kitchen Hand (5 points) back-of-house areas in accordance to cleaning schedules set out ❑ Undertaking general waiting Clean all crockery, cutlery, pots and pans as required ❑ Removal and storage of all kitchen refuse ❑ Monitor chemicals and usage in kitchen area ❑ Maintain cleanliness in accordance to local and State Health Dept lines ❑ Take proper care of kitchen equipment ❑ Inform supervisor of all problems or unusual matters ❑ Perform all duties both food in a timely and beverage efficient manner ❑ Cleaning and washing up. ❑ Delivering food, drinks and other products to tables ❑ Placing food into and removing prepared food from automated cookers Perform duties as required by the Head or Sous Chef Floor Stream: ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Carrying meals to tables in capacity of ‘runner’ under the supervision of senior kitchen or floor staff ❑ Working in Bar area, making coffee/tea and preparing beverage orders for floor staff ❑ Performing any other duties commensurate with the employee's ability and level of training as required by supervisor ❑ Providing an excellent customer experience Counter Server (5 points) SH Level 3 Floor Stream ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers ❑ Using a computer or computerised cash register Ordering ingredients, stock and supplies ❑ Cooking food in automated cookers Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) SH Level 4 Floor Stream: ❑ Shall mean an employee who has the appropriate Providing exemplary service to clients ❑ Supervision and training of floor staff employees of a lower level under instruction from a manager or assistant manager ❑ Maintaining stock and other records ❑ Monitoring dress standards of training and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any employees of the following; lower levels ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the managermanager or assistant manager ❑ Using a computer or computerised cash register ❑ Counting and balancing cash register at end of trade Kitchen Stream: Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Preparation, cooking and presentation of a range of dishes ❑ Utilising fresh, frozen and prepared ingredients ❑ Maintain stock control ❑ Assisting chefs of a higher grade when required ❑ Ensuring work area is of the highest standard of cleanliness ❑ Minimisation of wastage at all times ❑ Responsiveness to guests’ needs and requests ❑ Helping to produce an environment of learning and professionalism ❑ Carrying out any other related duties as directed by Supervisor ❑ Monitoring product quality and standard of food provided to customers ❑ Supervision and training of other cooks or kitchen employees. SH Level 5 Kitchen Stream: Work at this level shall mean a qualified chef of at least 3 years experience ❑ Providing excellent Delegating duties to junior chefs and apprentices ❑ Preparation, cooking and presentation of a range of dishes ❑ Utilising fresh, frozen and prepared ingredients ❑ Maintaining stock control ❑ Assisting chefs of a higher grade when required ❑ Ensuring work area is of the highest standard of cleanliness ❑ Monitoring rosters to ensure all sections and areas are covered at all times of operation ❑ Liaise with head chef on menus ❑ Ensure kitchen equipment is maintained and in working order ❑ Liaise with Restaurant Manager to ensure the smooth running of restaurant ❑ Take responsibility of day to day operation in Head Chef’s absence ❑ Check stores and kitchen refrigerators to monitor stock rotation Floor Stream: Work at this level shall mean an assistant to the Restaurant Manager ❑ Supervising all floor staff to ensure exemplary service to clients ❑ Supervising dress standards of floor staff ❑ Training junior floor staff to company standards ❑ Maintaining standards of cleanliness and tidiness throughout the restaurant and public toilet areas ❑ Monitoring rosters to ensure all sections and areas are covered at all times of operation ❑ Ensure all refrigeration and restaurant equipment is maintained and in working order ❑ Ordering and controlling stock levels of all beverages, bar and restaurant supplies ❑ Handling any customer service.complaints within the guidelines as laid down by the owners ❑ Balancing cash register at end of trade ❑ Taking responsibility for front-of-house operations in Manager’s absence
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary MBTS Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food MBTS Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) MBTS Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. MBTS Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ MBTS Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering MBTS Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary TCCA Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCA Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCA Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. TCCA Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ TCCA Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering TCCA Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary TCCB Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCB Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCB Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. TCCB Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice TCCB Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering TCCB Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary YZ&Z Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food YZ&Z Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) YZ&Z Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. YZ&Z Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice YZ&Z Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering YZ&Z Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary TCCNC Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCNC Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCNC Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. TCCNC Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ TCCNC Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering TCCNC Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as followsfollows : Set Of Skills Indicative Tasks and Accountabilities Probationary SBG Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food SBG Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) SBG Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) SBG Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice SBG Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering SBG Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary CR Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food CR Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) CR Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service service. ❑ Making Coffee Maker & mixed drinks ❑ Basic cooking duties baking, pastry (5 pointskitchenhand type) CR Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ Making Coffee & mixed drinks ❑ Cooking duties baking, pastry cooking ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Making Coffee & mixed drinks ❑ Cooking duties baking, pastry cooking or butchering CR Level 5 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Making Coffee & mixed drinks ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Café Rouge Collective Agreement 2006
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary MCB Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food MCB Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) MCB Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) MCB Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice MCB Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering MCB Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary HHT Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food HHT Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) HHT Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. HHT Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ HHT Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering HHT Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary CCCBB Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food CCCBB Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) CCCBB Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Basic clerical duties for office, answering telephones, word processing, filing, photo-copying, opening mail, routine operation of office equipment. ❑ Door person/greeter and maintenance of good order in the establishment ❑ The playing of pre-recorded music utilising the employers equipment CCCBB Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ Security work requiring the holding of an appropriate license CCCBB Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering CCCBB Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary AC Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food AC Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) AC Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) service. AC Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ AC Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering AC Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as followsfollows for Queensland: Set Of Skills Indicative Tasks and Accountabilities Probationary Gallis Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food Gallis Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) Gallis Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. Gallis Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer service.service ❑ Gallis Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering Gallis Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees. The levels are as follows for New South Wales; Gallis Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. ❑ Providing general assistance to employees of higher levels not including cooking, serving customers ❑ Cleaning, tidying and setting up kitchen, food preparation ❑ Gardening, labouring tasks Gallis Level 2 ❑ Taking orders by telephone, ❑ Serving food and/or beverages to tables including dispensing and mixing of liquor ❑ Assisting in the cellar ❑ Heating meals and preparing simple food ❑ Undertaking general waiting duties of both food and/or beverage and taking customer orders from tables ❑ Cleaning of all forms of equipment as required, bar areas ❑ Other preparation duties ❑ Receipt of monies, giving change ❑ Greeting and seating guests Gallis Level 3 ❑ Preparing and cooking a limited range of basic food items such as breakfasts, grills and snacks ❑ Serving food and/or beverages to tables including dispensing and mixing of liquor including more detailed/sophisticated drinks ❑ Supervises and assisting some lower level employees ❑ Receipt of monies, giving change ❑ More detailed work as directed in the cellar ❑ Security work requiring the holding of the appropriate license Gallis Level 4 ❑ Undertaking general cooking duties, a la carte cookery, baking pastry cooking or butchery ❑ Full control of cellar, including stock controls and ordering ❑ Head bar person – designing, preparing and serving more sophisticated drinks ❑ Performing specialist waiting duties as a head waiter ❑ Supervision and training and instruction of lower level employees Gallis Level 5 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; Cooking, baking, pastry cooking or butchering ❑ Other trade work appropriate to the employee’s trade Gallis Level 6 ❑ An employee engaged supervision, training and co-ordination of lower grade employees ❑ Responsible for maintenance and operational standards ❑ Stock control, operational reports, security procedures, menu planning, rostering Gallis Level 7 ❑ Work at this level shall mean an employee who has completed an apprenticeship ❑ Supervision of other trade qualified cooks
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary TCCBI Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCBI Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCBI Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. TCCBI Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ TCCBI Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering TCCBI Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary HS Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food HS Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) HS Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. HS Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ HS Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering HS Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary BCWB Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food BCWB Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) BCWB Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. BCWB Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ BCWB Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering BCWB Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as followsfollows : Set Of Skills Indicative Tasks and Accountabilities Probationary MJ Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food MJ Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) MJ Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) MJ Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice MJ Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering MJ Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary GPSR Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food GPSR Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) GPSR Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) service. GPSR Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ GPSR Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering GPSR Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary RdP Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food RdP Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) RdP Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) service. RdP Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ RdP Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering RdP Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks CRC Level 1 ❑ Setting up kitchen and Accountabilities Probationary preparation of products for cooking ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food and Drinks Runner/Kitchen Hand (5 points) ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) ❑ Taking customer orders and entering into the register CRC Level 2 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee ❑ Maintaining stock and other records ❑ Monitoring dress standards of employees of lower levels ❑ Monitoring product quality and standard of food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager ❑ Providing excellent customer service ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) CRC Level 3 ❑ Shall mean an employee who has the appropriate level of training and experience on Coffee making as detailed by The Coffee Club Head Barista who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering CRC Level 4 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Carrying out all duties required Cooking, baking, pastry cooking or butchering ❑ Supervision and training of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. ❑ Providing excellent customer servicecooks or kitchen employees.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as followsfollows : Set Of Skills Indicative Tasks and Accountabilities Probationary LWD Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food LWD Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) LWD Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) service. LWD Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ LWD Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering LWD Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as followsfollows : Set Of Skills Indicative Tasks and Accountabilities Probationary TCCC Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCC Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCC Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) service. TCCC Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ TCCC Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering TCCC Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary VP Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food VP Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) VP Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker service. VP Level 4 (5 pointsFloor) ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ VP Level 5 (Kitchen) ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering VP Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary TCCCBRB Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCCBRB Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCCBRB Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. TCCCBRB Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ TCCCBRB Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering TCCCBRB Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary HHPL Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food HHPL Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) HHPL Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. HHPL Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice HHPL Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering HHPL Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary TCCS Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCS Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCS Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) service. TCCS Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ TCCS Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering TCCS Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary KPL Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food KPL Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) KPL Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. KPL Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ KPL Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering KPL Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employeework performed. To acquire If an employee is given work of a new skill will require higher grade, then that employee shall be paid at the employee to satisfy a set higher rate of criteria, and on pay for the joint agreement of hours worked at the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointshigher grade. The Set of Skills Criteria levels are as followsfollows : Set Of Skills Indicative Tasks and Accountabilities Probationary TTR Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TTR Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TTR Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) TTR Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice TTR Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering TTR Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in nay of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Level Indicative Tasks and Accountabilities Probationary TCCC Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCC Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCC Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) TCCC Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice TCCC Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering TCCC Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary TCCR Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food TCCR Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) TCCR Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. TCCR Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ TCCR Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering TCCR Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary BBB Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food and Drinks Runner/Kitchen Hand BBB Level 2 (5 pointsto be higher) ❑ Undertaking general waiting duties both food Setting up kitchen and beverage preparation of products for cooking ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) BBB Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (❑ Occasional training of employees of same or lower level under instruction from Manager. BBB Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee ❑ Maintaining stock and other records ❑ Monitoring dress standards of employees of lower levels ❑ Monitoring product quality and standard of food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager ❑ Providing excellent customer service BBB Level 5 points) ❑ Shall Work at this level shall mean an employee who has the appropriate level of training and experience on Coffee making as detailed by The Coffee Club Head Barista completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees. ❑ Providing excellent customer service BBB Level 6 ❑ Supervision and training of employees of a lower level ❑ Taking responsibility for general front of house operations, including the maintenance of standards during the temporary absence of the regular or principal manager, including when the principal manager is rostered off during a particular shift; ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock Providing excellent customer service BBB Level 7 ❑ Supervision and carrying training of employees of a lower level ❑ Taking responsibility for general kitchen operations, including the maintenance of operational standards during the temporary absence of the regular or principal manager, including when the principal manager is rostered off during a particular shift; ❑ Carrying out administrative tasks under instruction from all duties required of lower level employees as required ❑ Performing any other duties commensurate with the manager. employee's ability and level of training as required ❑ Providing excellent customer service.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary PJDPL Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food PJDPL Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) PJDPL Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. PJDPL Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ PJDPL Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering PJDPL Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the points. work performed The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary CM Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food CM Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) CM Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) service. CM Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ CM Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering CM Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship or who has passed the appropriate test, and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary BBHPL Level 1 INTRO RATE ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food BBHPL Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) BBHPL Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) ❑ Shall mean an Occasional training of employees of same or lower level under instruction from Manager. BBHPL Level 4 ❑ Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice ❑ BBHPL Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties, baking, pastry cooking or butchering BBHPL Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
Definitions of Classes of Work. An employee will be awarded a certain number appointed to one of “achievement points” for the completion of a set of skills to a level of competency. The acquisition of more skills will lead to an accumulation of “achievement points” following levels and the number of points that an employee has acquired this will determine the pay rate level applicable to the employee. To acquire a new skill will require the employee to satisfy a set of criteria, and on the joint agreement of the Store Manager and the Franchisee, the employee will be awarded the “achievement points”. Although it is dependant on the abilities of the employee, it would be expected that it would take at least three months of training and observation before being awarded the pointswork performed. The Set of Skills Criteria levels are as follows: Set Of Skills Indicative Tasks and Accountabilities Probationary MP Level 1 ❑ Work at this grade is for employees without the equivalent of a minimum of three months experience directly relevant to the position in which they have been employed. Food MP Level 2 ❑ Setting up kitchen and Drinks Runner/Kitchen Hand (5 points) preparation of products for cooking ❑ Undertaking general waiting duties both food and beverage ❑ Cleaning and Cleaning, washing up. ❑ Delivering food, drinks and other products to tables up ❑ Placing food into and removing prepared food from automated cookers ❑ Tidying and closing down front of house at end of trade ❑ Cleaning tables, chairs and customer areas ❑ Emptying rubbish bins ❑ Preparation of counters and customer areas prior to trade and cleaning and tidying counters and customer areas at end of trade ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing an excellent customer experience Counter Server (5 points) MP Level 3 ❑ Taking customer orders and entering into the register ❑ Suggestively selling "add-on" items to customers ❑ Serving food items, drinks and other products ❑ Accepting money from customers, providing change to customers and counting and balancing register at end of trade ❑ Using a computer or computerised cash register ❑ Cooking food in automated cookers ❑ Ordering ingredients, stock and supplies ❑ Carrying out cleaning and basic maintenance of equipment ❑ Delivering food, drinks and other products to tables ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required ❑ Providing excellent customer service Coffee Maker (5 points) MP Level 4 ❑ Shall mean an Supervision and training of employees of a lower level under instruction from a manager or high level employee who has the appropriate level ❑ Maintaining stock and other records ❑ Monitoring dress standards of training employees of lower levels ❑ Monitoring product quality and experience on Coffee making as detailed by The Coffee Club Head Barista and who is engaged in any standard of the following; food provided to customers ❑ Carrying out all duties required of lower level employees as required ❑ Performing any other duties commensurate with the employee's ability and level of training as required. required ❑ Controlling stock and carrying out administrative tasks under instruction from the manager. manager ❑ Providing excellent customer serviceservice MP Level 5 ❑ Shall mean an employee who has the appropriate level of training and who is engaged in any of the following; ❑ Cooking duties baking, pastry cooking or butchering MP Level 6 ❑ Work at this level shall mean an employee who has completed an apprenticeship and who is engaged in any of the following; ❑ Cooking, baking, pastry cooking or butchering ❑ Supervision and training of other cooks or kitchen employees.
Appears in 1 contract
Samples: Collective Agreement
