Demographic Requirements. 2.5.1 DWP recognises that there will be a diverse set of customer groups accessing its services. Therefore IDPs are required to provide details about particular customer groups they service and their respective volumes, for example: Financially excluded customers with no mainstream bank account. Breakdown of age groups of existing customer base (e.g. 16-24, 25 - 65, and 65+). Physically disabled people and people with cognitive disabilities.
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Samples: Protect – Framework Agreement, Protect – Framework Agreement, Protect – Framework Agreement