Common use of DESCRIPTION OF THE ALERT SERVICE Clause in Contracts

DESCRIPTION OF THE ALERT SERVICE. 2.1. In order to benefit from the Alpha TXT Service, the Customer must have at least one current account/ savings account and/or a credit card opened in the records of the Bank. 2.2. Alpha TXT Service enables the Customer to receive information alerts, according to the terms and conditions of the Contract, concerning the operations/events related to the current/savings accounts thereof, the debit/credit cards, opened in XXX or in foreign currency, according to the Customer’s option expressed in the Service purchase application. The characteristics and details of this Service are mentioned in the Annex concerning the Service characteristics. 2.3. In case of SMS alerts, the Bank shall send the information requested by the Customer by an exclusive message to a single telephone number active in any of the mobile telephony networks from Romania, communicated when the Service is requested. The telephone number can be replaced by the Customer during the contractual relation, as provided under section 5.1 below. 2.4. The Customer can request the Service as follows: a) fills in at the Bank offices the application for purchasing the Alpha TXT Service and signs the documentation provided by the Bank; b) by telephone, by calling number 08008 alpha (00000 00000) or *alpha (*25742) - in Orange and Vodafone networks (8:30 – 20:30, on business days), and the Customer verbally manifests his/her express consent for benefitting from the Alpha TXT Service, and the related terms and conditions; c) electronically, through the Alpha e-statements service, the Customer expresses his/her consent for benefitting from the Alert Service, the terms and conditions and relayed costs by the Alpha e-statements service. In case of account co-holder customers, the Alert Service can be requested by any of the co-holders, at a single notified telephone number. 2.5. The service becomes active within 2 business days after the Contract is concluded (namely the date when the request of the Customer to benefit from the Service was approved by the Bank). 2.6. In case of card transactions, alerts are sent when authorized and cannot be resent when the current or card account is actually debited with the respective amounts. In case of card transactions performed abroad, the alert shall be sent with the value of the transaction, and the value at the settlement amount can differ depending on the evolution of the exchange rate between the two calendar dates. 2.7. Should the Customer choose to receive alerts on card transactions, the alerts shall be sent for all debit or credit card operations (including additional cards), as well as for all operations performed with the credit or debit cards issued further to contracting the Service (including the additional cards). At the same time, should the Customer’s option in the Service purchase application refer to the liquidities in the current/savings account or the payments into/from the current/savings account, the alerts related to such information shall be sent for all current/savings accounts, including for those opened with the Bank further to the contracting the Service. 2.8. In case a current/savings account or credit/debit card is terminated/suspended for any reason whatsoever, the Service continues to be provided for the active services/products, except for the circumstance mentioned in item 4.2 letter g) below. 2.9. If the alerts refer to an account/card in foreign currency, the limit amounts regarding which the alerts are generated are calculated as the equivalent of the limit amounts set out in the Service purchase application, in the foreign currency of the account/card, based on the exchange rate and index indicated in Account Operating Rules valid on the date of the transaction/operation regarding which the alert is generated.

DESCRIPTION OF THE ALERT SERVICE. 2.1. In order to benefit from the Alpha TXT Service, the Customer must have at least one current account/ savings account and/or a credit card opened in the records of the Bank. 2.2. Alpha TXT Service enables the Customer to receive information alerts, according to the terms and conditions of the Contract, concerning the operations/events related to the current/savings accounts thereof, the debit/credit cards, opened in XXX or in foreign currency, according to the Customer’s option expressed in the Service purchase application. The characteristics and details of this Service are mentioned in the Annex concerning the Service characteristics. 2.3. In case of SMS alerts, the Bank shall send the information requested by the Customer by an exclusive message to a single telephone number active in any of the mobile telephony networks from Romania, communicated when the Service is requested. The telephone number can be replaced by the Customer during the contractual relation, as provided under section 5.1 below. 2.4. The Customer can request the Service as follows: a) fills in at the Bank offices the application for purchasing the Alpha TXT Service and signs the documentation provided by the Bank; b) by telephone, by calling number 08008 alpha (00000 00000) or *alpha (*25742) - in Orange and Vodafone networks (8:30 – 20:30, on business days), and the Customer verbally manifests his/her express consent for benefitting from the Alpha TXT Service, and the related terms and conditions; c) electronically, through the Alpha e-statements service, the Customer expresses his/her consent for benefitting from the Alert Service, the terms and conditions and relayed costs by the Alpha e-statements service. In case of account co-holder customers, the Alert Service can be requested by any of the co-holders, at a single notified telephone number. 2.5. The service becomes active within 2 business days after the Contract is concluded (namely the date when the request of the Customer to benefit from the Service was approved by the Bank). 2.6. In case of card transactions, alerts are sent when authorized and cannot be resent when the current or card account is actually debited with the respective amounts. In case of card transactions performed abroad, the alert shall be sent with the value of the transaction, and the value at the settlement amount can differ depending on the evolution of the exchange rate between the two calendar dates. 2.7. Should the Customer choose to receive alerts on card transactions, the alerts shall be sent for all debit or credit card operations (including additional cards), as well as for all operations performed with the credit or debit cards issued further to contracting the Service (including the additional cards). At the same time, should the Customer’s option in the Service purchase application refer to the liquidities in the current/savings account or the payments into/from the current/savings account, the alerts related to such information shall be sent for all current/savings accounts, including for those opened with the Bank further to the contracting the Service.for 2.8. In case a current/savings account or credit/debit card is terminated/suspended for any reason whatsoever, the Service continues to be provided for the active services/products, except for the circumstance mentioned in item 4.2 letter g) below. 2.9. If the alerts refer to an account/card in foreign currency, the limit amounts regarding which the alerts are generated are calculated as the equivalent of the limit amounts set out in the Service purchase application, in the foreign currency of the account/card, based on the exchange rate and index indicated in Account Operating Rules valid on the date of the transaction/operation regarding which the alert is generated.