Common use of Difficulties in paying Clause in Contracts

Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We’ll provide you with information about payment options and/or any other applicable entitlements. (b) If your premises are outside Victoria, then: (i) if you’re a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we’re not obliged to do so if you’ve had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years; and (ii) additional protections may be available to you under our Customer Hardship Policy and under the energy laws if you’re a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.

Difficulties in paying. (a) a. If you have difficulties paying your bill, you should contact us as soon as possible. We’ll provide you with information about payment options and/or and/ or any other applicable entitlements. (b) b. If your premises are outside Victoria, then: (i) i. if you’re a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we’re we may not be obliged to do so if you’ve had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years; and (ii) . additional protections may be available to you under our Customer Hardship Policy and under the energy laws if you’re a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.