DIR Approval – Material Changes. (a) Except upon first obtaining express written approval by DIR, which approval DIR may withhold in its sole discretion, Successful Respondent shall not make any of the following changes (“Material Changes”) to the Services:
(i) increase DIR's total cost of receiving the Services;
(ii) require material changes to or have an adverse impact on DIR's or any DIR Customer's operations, facilities, processes, systems, software, utilities, tools, or equipment (including those provided, managed, operated, supported, or used on their behalf by DIR Contractors);
(iii) require DIR or any DIR Customer to install, at their cost or expense, a new version, release, Upgrade of, or replacement for any Software or Equipment or to modify any Software or Equipment;
(iv) have an adverse impact on the functionality, interoperability, performance, accuracy, speed, responsiveness, quality, or resource efficiency of the Services;
(v) have an adverse impact on the cost, either actual or planned, to DIR of terminating this Agreement, in whole or in part, or on DIR's rights to insource or use Third Parties;
(vi) have an adverse impact on DIR's or any DIR Customer's environment (including its flexibility to deal with future changes, interoperability, and stability);
(vii) introduce new technology to:
A. DIR’s or any DIR Customer’s environment or operations; or
B. Successful Respondent’s environment to the extent that such introduction has or may have an adverse impact on DIR’s or any DIR Customer’s environment;
(viii) have an adverse impact on the functionality, interoperability, performance, accuracy, speed, responsiveness, quality, cost, or resource efficiency of DIR's Retained Systems and Processes; or
(ix) violate or be inconsistent with DIR Rules or any Strategic Plan.
(b) If Successful Respondent desires to make a Material Change, it shall follow the procedure to request such change as provided in the SMM.
