Common use of Discovery Phase Clause in Contracts

Discovery Phase. Mercatus to interview business users and stakeholders to define Customer workflow, which includes o Definition of current roles internally o How users interact and handoff work o Specific data to capture for end deliverables identified in Service Order o What commitments need to be tracked for each entity record to remain compliant o Key reports generated today, data required, frequency of delivery, audience • Mercatus will hold 1-3-hour sessions of guided discussions with each identified Customer user / group, to be confirmed during the Parties’ kick-off. Mercatus assumes approximately five to ten (5-10) meetings to be held overa 1 to 2-week period with Customer directly, with subsequent follow-ups with Customer as needed. • The meetings will be conducted onsite at Customer or virtual per the availability and location of all key Customer resources. The analysis, documentation, and review will be conducted offsite by Mercatus. • Customer Deliverables: o Access to regional teams with committed times for designated focus groups o Access to current systems and tools, including live demonstrations and ability for Mercatus team to view use in a typical “day-in-the-life” setting of Customer and its users o Company and regional organization charts o Current flow diagrams for specified in-scope business process o Examples of outputs of current process today, including regional / company reports or desired consolidated final products • Mercatus Participants – Program Manager and Solutions Architect (as needed)