Common use of Disputes and Chargebacks Clause in Contracts

Disputes and Chargebacks. Merchant will provide customer service to each Cardholder and customer with regard to each transaction and will be solely responsible for resolving any dispute with a Cardholder. With regard to each dispute, Merchant will maintain a written record of, and provide to Processor upon request, the following information: the Cardholder’s name; the Card number; the date and time of the asserted claim; the nature of the claim; and the action taken by Merchant to attempt to resolve the claim. If a Cardholder disputes any transaction if a transaction is charged back for any reason by the Card issuing institution, or if Processor, Bank, or a Card Brand has any reason to believe a pending transaction or previously processed transaction is questionable, not genuine, or otherwise unacceptable, the amount of such transaction may be charged back and deducted from any payment due to Merchant or may be charged against the Account, the Reserve Account, or any other account in Merchant’s name. Merchant acknowledges and agrees that it is bound by the Rules with respect to any chargeback and, if Merchant disagrees with any Chargeback, it must notify Bank and Processor of its decision to dispute such Chargeback and provide all related documentation within ten (10) days of the Chargeback. Merchant further acknowledges that it is solely responsible for providing Processor, Bank, and each Card Brand with any available information to re-present a Chargeback and that, regardless of any information provided or not provided, Merchant shall be solely responsible for the liability related to such Chargeback. A list of the reasons for Chargebacks and the process for resolving Chargebacks is set forth in the Rules. Chargebacks, returns, and other credits will be set off against the proceeds of processed transactions on a daily basis. If the amount of any Chargeback, refund, return, or other credit is uncollectible through withholding the current transaction proceeds for Merchant, withdrawing from the Reserve Account, or withdrawing from the Account, upon demand from Processor, Merchant shall pay to Processor the full amount of such Chargeback, refund, return, or other credit. Merchant agrees to satisfy directly with the Cardholder any claim, Chargeback, or compliant arising in connection with any transaction, regardless of whether such claim or compliant is brought by the Cardholder, Processor, Bank, an issuing bank, or any third party. If Merchant has a chargeback rate higher than 0.5%, they will be required to enroll in the acquirer’s Verifi program and enroll in 3D Secure. After 90 days of utilizing these mitigation tools, if the merchant’s chargeback rate exceeds 1% in any given month they will be terminated immediately without prior notice. If a merchant’s chargeback ratio meets or exceeds 4% at any point in time, they will be terminated without prior notice. Any merchant exceeding these thresholds could be subject to a network non-compliance assessment of $25,000 upon the first offense.

Disputes and Chargebacks. Merchant will provide customer service to each Cardholder and customer with regard to each transaction and will be solely responsible for resolving any dispute with a Cardholder. With regard to each dispute, Merchant will maintain a written record of, and provide to Processor upon request, the following information: the Cardholder’s name; the Card number; the date and time of the asserted claim; the nature of the claim; and the action taken by Merchant to attempt to resolve the claim. If a Cardholder disputes any transaction transaction, if a transaction is charged back for any reason by the Card issuing institution, or if Processor, Bank, or a Card Brand has any reason to believe a pending transaction or previously processed transaction is questionable, not genuine, or otherwise unacceptable, the amount of such transaction may be charged back and deducted from any payment due to Merchant or may be charged against the Account, the Reserve Account, or any other account in Merchant’s name. Merchant acknowledges and agrees that it is bound by the Rules with respect to any chargeback and, if Merchant disagrees with any Chargebackchargeback, it must notify Bank and Processor of its decision to dispute such Chargeback chargeback and provide all related documentation within ten (10) days of the Chargebackchargeback. Merchant further acknowledges that it is solely responsible for providing Processor, Bank, and each Card Brand with any available information to re-present a Chargeback chargeback and that, regardless of any information provided or not provided, Merchant shall be solely responsible for the liability related to such Chargebackchargeback. A list of the reasons for Chargebacks chargebacks and the process for resolving Chargebacks chargebacks is set forth in the Rules. Chargebacks, returns, and other credits will be set off against the proceeds of processed transactions on a daily basis. If the amount of any Chargebackchargeback, refund, return, or other credit is uncollectible through withholding the current transaction proceeds for Merchant, withdrawing from the Reserve Account, or withdrawing from the Account, upon demand from Processor, Merchant shall pay to Processor the full amount of such Chargebackchargeback, refund, return, or other credit. Merchant agrees to satisfy directly with the Cardholder any claim, Chargebackchargeback, or compliant arising in connection with any transaction, regardless of whether such claim or compliant is brought by the Cardholder, Processor, Bank, an issuing bank, or any third party. If Merchant has a chargeback rate higher than 0.5%, they will be required to enroll in the acquirer’s Verifi program and enroll in 3D Secure. After 90 days of utilizing these mitigation tools, if the merchant’s chargeback rate exceeds 1% in any given month they will be terminated immediately without prior notice. If a merchant’s chargeback ratio meets or exceeds 4% at any point in time, they will be terminated without prior notice. Any merchant exceeding these thresholds could be subject to a network non-compliance assessment of $25,000 upon the first offense.

Disputes and Chargebacks. Merchant will provide customer service to each Cardholder and customer with regard to each transaction and will be solely responsible for resolving any dispute with a Cardholder. With regard to each dispute, Merchant Xxxxxxxx will maintain a written record of, and provide to Processor upon request, the following information: the Cardholder’s name; the Card number; the date and time of the asserted claim; the nature of the claim; and the action taken by Merchant Xxxxxxxx to attempt to resolve the claim. If a Cardholder disputes any transaction transaction, if a transaction is charged back for any reason by the Card issuing institution, or if Processor, Bank, or a Card Brand has any reason to believe a pending transaction or previously processed transaction is questionable, not genuine, or otherwise unacceptable, the amount of such transaction may be charged back and deducted from any payment due to Merchant or may be charged against the Account, the Reserve Account, or any other account in Merchant’s name. Merchant Xxxxxxxx acknowledges and agrees that it is bound by the Rules with respect to any chargeback and, if Merchant disagrees with any Chargebackchargeback, it must notify Bank and Processor of its decision to dispute such Chargeback chargeback and provide all related documentation within ten (10) days of the Chargebackchargeback. Merchant further acknowledges that it is solely responsible for providing Processor, Bank, and each Card Brand with any available information to re-present a Chargeback chargeback and that, regardless of any information provided or not provided, Merchant shall be solely responsible for the liability related to such Chargebackchargeback. A list of the reasons for Chargebacks chargebacks and the process for resolving Chargebacks chargebacks is set forth in the Rules. Chargebacks, returns, and other credits will be set off against the proceeds of processed transactions on a daily basis. If the amount of any Chargebackchargeback, refund, return, or other credit is uncollectible through withholding the current transaction proceeds for Merchant, withdrawing from the Reserve Account, or withdrawing from the Account, upon demand from Processor, Merchant shall pay to Processor the full amount of such Chargebackchargeback, refund, return, or other credit. Merchant Xxxxxxxx agrees to satisfy directly with the Cardholder any claim, Chargebackchargeback, or compliant arising in connection with any transaction, regardless of whether such claim or compliant is brought by the Cardholder, Processor, Bank, an issuing bank, or any third party. If Merchant has a chargeback rate higher than 0.5%, they will be required to enroll in the acquirer’s Verifi program and enroll in 3D Secure. After 90 days of utilizing these mitigation tools, if the merchant’s chargeback rate exceeds 1% in any given month they will be terminated immediately without prior notice. If a merchant’s chargeback ratio meets or exceeds 4% at any point in time, they will be terminated without prior notice. Any merchant exceeding these thresholds could be subject to a network non-compliance assessment of $25,000 upon the first offense.

Disputes and Chargebacks. Merchant will provide customer service to each Cardholder and customer with regard to each transaction and will be solely responsible for resolving any dispute with a Cardholder. With regard to each dispute, Merchant Xxxxxxxx will maintain a written record of, and provide to Processor upon request, the following information: the Cardholder’s name; the Card number; the date and time of the asserted claim; the nature of the claim; and the action taken by Merchant Xxxxxxxx to attempt to resolve the claim. If a Cardholder disputes any transaction if a transaction is charged back for any reason by the Card issuing institution, or if Processor, Bank, or a Card Brand has any reason to believe a pending transaction or previously processed transaction is questionable, not genuine, or otherwise unacceptable, the amount of such transaction may be charged back and deducted from any payment due to Merchant or may be charged against the Account, the Reserve Account, or any other account in Merchant’s name. Merchant Xxxxxxxx acknowledges and agrees that it is bound by the Rules with respect to any chargeback and, if Merchant disagrees with any Chargeback, it must notify Bank and Processor of its decision to dispute such Chargeback and provide all related documentation within ten (10) days of the Chargeback. Merchant further acknowledges that it is solely responsible for providing Processor, Bank, and each Card Brand with any available information to re-present a Chargeback and that, regardless of any information provided or not provided, Merchant shall be solely responsible for the liability related to such Chargeback. A list of the reasons for Chargebacks and the process for resolving Chargebacks is set forth in the Rules. Chargebacks, returns, and other credits will be set off against the proceeds of processed transactions on a daily basis. If the amount of any Chargeback, refund, return, or other credit is uncollectible through withholding the current transaction proceeds for Merchant, withdrawing from the Reserve Account, or withdrawing from the Account, upon demand from Processor, Merchant shall pay to Processor the full amount of such Chargeback, refund, return, or other credit. Merchant Xxxxxxxx agrees to satisfy directly with the Cardholder any claim, Chargeback, or compliant arising in connection with any transaction, regardless of whether such claim or compliant is brought by the Cardholder, Processor, Bank, an issuing bank, or any third party. If Merchant has a chargeback rate higher than 0.5%, they will be required to enroll in the acquirer’s Verifi program and enroll in 3D Secure. After 90 days of utilizing these mitigation tools, if the merchant’s chargeback rate exceeds 1% in any given month they will be terminated immediately without prior notice. If a merchant’s chargeback ratio meets or exceeds 4% at any point in time, they will be terminated without prior notice. Any merchant exceeding these thresholds could be subject to a network non-compliance assessment of $25,000 upon the first offense.