Common use of Domain 3 Clause in Contracts

Domain 3. Ensuring people have a positive experience of care and support The quality of outcomes for individuals is directly influenced by the care and support they receive. A key element of this is how easy it is to find and contact services and how individuals are treated when they receive services. Specific quality data is difficult to come by for this domain but there will be data available from local surveys and complaints. What success will look like: Individual service users and their carers are satisfied with their experience of care and support services. Carers feel they are respected as equal partners throughout the care process Individual services users and carers know what services are available to them, what they are entitled to, and who to contact when they need help. Individuals who receive care and their carers feel that their dignity is respected and the support they receive is sensitive to their circumstances.

Domain 3. Ensuring people have a positive experience of care and support The quality of outcomes for individuals is directly influenced by the care and support they receive. A key element of this is how easy it is to find and contact services and how individuals are treated when they receive services. Specific quality data is difficult to come by for this domain but there will be data available from local surveys and complaints. What success will look like: • Individual service users and their carers are satisfied with their experience of care and support services. • Carers feel they are respected as equal partners throughout the care process • Individual services users and carers know what services are available to them, what they are entitled to, and who to contact when they need help. • Individuals who receive care and their carers feel that their dignity is respected and the support they receive is sensitive to their circumstances.

Domain 3. Ensuring people have a positive experience of care and support The quality of outcomes for individuals is directly influenced by the care and support they receive. A key element of this is how easy it is to find and contact services and how individuals are treated when they receive services. Specific quality data is difficult to come by for this domain but there will be data available from local surveys and complaints. What success will look like: Individual service users and their carers are satisfied with their experience of care and support services. services Carers feel they are respected as equal partners throughout the care process Individual services users and carers know what services are available to them, what they are entitled to, and who to contact when they need help. help Individuals who receive care and their carers feel that their dignity is respected and the support they receive is sensitive to their circumstances.