Policy and Practice Updates Sample Clauses

Policy and Practice Updates. Current policy and practice around key aspects of the statutory processes need to be updated to incorporate modern practice guidance. They need to reflect the shift towards enabling customers to take responsibility for their own care wherever possible and that every effort is made to deflect them from statutory services. Processes also need to be adjusted so that they are commensurate with the complexity of the customer’s needs i.e. a proportion of straightforward referrals received may be assessed and reviewed through telephone calls without the need for face to face visits, whereas others may require several visits. This will be supported by: Revised Information leaflets, giving clear information about eligibility and what to expect of local services Stratification of complexity of assessment/reviews to facilitate proportionate processes Support for staff in making difficult decisions and carrying out policy Develop the market to create greater opportunity for self help The review will be led by the Trust as part of the agreed Cost Improvement Programme (CIP) but managed in the Social Care Programme Board to ensure the Trust and the Council understand the outcome and implications of the redesign. It is expected the Review will take account of national and local best practice including, the findings of the Audit Commission and IPC reviews.