Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one
Appears in 6 contracts
Samples: TCP Service Level Agreement, Service Level Agreement Addendum, Plus Ondemand License Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive oneone (1) Service Credit; if Client experiences two (2) Downtime periods, whether from a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.
Appears in 5 contracts
Samples: Schedulebase Scheduling License Agreement, Service Level Agreement, Ondemand Master Saas Agreement
Downtime Periods. In the event Client Customer experiences Downtime, Client Customer shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client Examples: If Customer experiences one (1) Downtime period, then Client it shall be eligible to receive oneone Service Credit. If Customer experiences two Downtime periods, either from a single event or multiple events, it shall be eligible to receive two Service Credits.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive onetwo
Appears in 1 contract
Samples: Service Level Agreement
Downtime Periods. In the event Client Customer experiences Downtime, Client Customer shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client Customer be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one.
Appears in 1 contract
Samples: Master Saas Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits Cred its for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one
Appears in 1 contract
Downtime Periods. In the event the Client experiences Downtime, Client shall be eligible to receive from vendor a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Examples: If the Client experiences one (1) Downtime period, then Client it shall be eligible to receive oneone Service Credit. If the Client experiences two Downtime periods, either from a single event or multiple events, it shall be eligible to receive two Service Credits.
Appears in 1 contract
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible elig ible to receive one
Appears in 1 contract
Samples: Aladtec Scheduling License Agreement
