Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one (1) Service Credit; if Client experiences two (2) Downtime periods, whether from a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.
Appears in 5 contracts
Samples: Service Level Agreement (Sla), License Agreement, Service Level Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one
one (1) Service Credit; if Client experiences two (2) Downtime periods, whether from a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.
Appears in 5 contracts
Samples: License Agreement, Service Level Agreement, Master Saas Agreement
Downtime Periods. In the event Client Customer experiences Downtime, Client Customer shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client Examples: If Customer experiences one (1) Downtime period, then Client it shall be eligible to receive one
(1) one Service Credit; if Client . If Customer experiences two (2) Downtime periods, whether either from a single event or multiple events, then Client it shall be eligible to receive two (2) Service Credits.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible elig ible to receive one
(1) Service Credit; if Client experiences two (2) Downtime periods, whether from f rom a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.
Appears in 1 contract
Samples: Scheduling License Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one
(1) Service Credit; if Client experiences two (2) Downtime periods, whether from a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.two
Appears in 1 contract
Samples: Service Level Agreement
Downtime Periods. In the event the Client experiences Downtime, Client shall be eligible to receive from vendor a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Examples: If the Client experiences one (1) Downtime period, then Client it shall be eligible to receive one
(1) one Service Credit; if . If the Client experiences two (2) Downtime periods, whether either from a single event or multiple events, then Client it shall be eligible to receive two (2) Service Credits.
Appears in 1 contract
Samples: Services Agreement
Downtime Periods. In the event Client Customer experiences Downtime, Client Customer shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client Customer be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one
(1) Service Credit; if Client experiences two (2) Downtime periods, whether from a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.
Appears in 1 contract
Samples: Master Saas Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one
(1) Service Credit; if Client experiences two (2) Downtime periods, whether from f rom a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.
Appears in 1 contract
Samples: Scheduling License Agreement
Downtime Periods. In the event Client experiences Downtime, Client shall be eligible to receive a one-time Service Credit for each Downtime period; provided, however, that in no event shall Client be entitled to more than two (2) Service Credits Cred its for any given calendar day. For example, if Client experiences one (1) Downtime period, then Client shall be eligible to receive one
(1) Service Credit; if Client experiences two (2) Downtime periods, whether from f rom a single event or multiple events, then Client shall be eligible to receive two (2) Service Credits.
Appears in 1 contract
Samples: Scheduling License Agreement